Reviews
Hands down my best car buying experience was at Harper’s...
Hands down my best car buying experience was at Harper’s Audi May, 2012. Harpers brought their A game in every aspect of the process. At the age of 52 I have purchased, leased and traded numerous cars, usually of the luxury variety. Never have I been more impressed. From the initial contact with Shannon Harper, the decision making with Joey Collins, my salesman, to the last encounter with Dickie Jones I was blown away with how knowledgeable and seamless the purchase proved to be. Not only did I end up with the perfect car, they handled the sale of my car and executed all the complicated details of registering the car in another state. Harper’s Audi and the people who work there are honest, trustworthy and have the customer’s best interest in mind. It is clear that they want repeat customers and I for one am sold. I will be buying all my cars at Harper’s from this day forward. Lori Bertelkamp McKelvy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I purchased a Q5 for my wife from Chris Shore in 2010. He...
I purchased a Q5 for my wife from Chris Shore in 2010. He was very professional, friendly, attentive and helpful. I felt well cared for, honestly treated and would do business with him again. I have referred several people to him and my neighbor bought an A7 from him. I also had a service recall that went very well except when the oil was changed the oil filter wasn't properly torqued and leaked oil on my way home. Other than that I was provided a loaner, again well treated, etc.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have purchased several cars from Harper Porsche, with...
I have purchased several cars from Harper Porsche, with Chris Shore as my salesperson each time. Chris has always been very friendly and engaging, and he knows the Porsche line extremely well. I have been particularly pleased that he tries to find the car I want--he does not pressure me to buy a car that wouldn't suit me. He strives to ensure that I'm happy with my car and with my experience at the dealership. I have also been equally impressed and pleased with the Service Dept. at Harper Porsche. I have never asked Mark Nagle a question he couldn't answer thoroughly and thoughtfully, and he always delivers what he promises in service. I highly recommend Harper Porsche and Chris Shore.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Contacted Oscar by phone as the "perfect color and...
Contacted Oscar by phone as the "perfect color and car" were found. When we arrived talked with Chris(325miles later). We purchased it. 2011 Porsche, one year ago. Very easy transaction and what nice people to deal with. We absolutely love the car and have had no problems with it. We would definitely recommend this dealership to anyone and we would return again if looking for another.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I traveled over 300 miles to purchase my Porsche from...
I traveled over 300 miles to purchase my Porsche from Harper. I bought my first car in 1980 and my experience at Harper's was the easiest purchase. the entire process took a minimal amount of time. Chris Shore was not only friendly and informative but made me feel as if my satisfaction with my purchase was important to him. Oscar Smith was also very friendly and seemed to enjoy chatting with my 76 year old father whilr Chris and I worked out the details of my purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great car, Chris is professional and extremely...
Great car, Chris is professional and extremely knowledgeable of all types of cars sold there, easy to work with, excellent follow-up calls, purchasing was thorough, quick and easy. Chris makes me feel comfortable to call if I have any questions or problems with my car. Service department guys were friendly and helped me right away with a problem I had several weeks ago. Great to have a dealership like this in Knoxville, .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I can not say enough about Harper's and Chris Shore. I...
I can not say enough about Harper's and Chris Shore. I have purchased 3 cars from Harpers in the last 6 years . Chris Shore made the entire process easy and was able to get me the exact car I was looking for at a time when many were not available in the area. Chris has been great after the sale as well and handled every question I had in getting use to my new car. Jack Haney
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The experience at Harper was so stress free. From the...
The experience at Harper was so stress free. From the moment I began working with Chris, I had nothing but an excellent interaction. Chris was not pushy, listened, and was easy to talk to. I liked dealing with only 1 sales person up to the point of paperwork. Chris did not play the 'let me check with my boss' game, and was able to do financial options in minutes with me. This was the best experience I've had, and have sent my family his way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Chris Shore wasVERY helpful in helping me spec a new 2012...
Chris Shore wasVERY helpful in helping me spec a new 2012 Turbo S. He was very professional,helped me select the right options and tracking the car through production! It came out beautiful! Thanks Chris for all your help. Jed Norden
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I leased a new 2010 Jag XF 3 yrs ago, when the lease was...
I leased a new 2010 Jag XF 3 yrs ago, when the lease was up I bought the XF for my daughter and leased a new Jag XJL. From the beginning Chris Shore made the transactions as easy as they could have been. Bill Kiney and the service group reconditioned the XF to the point it was nice as when I bought it and were able to get it finished quickly as I wanted to take it to my daughter in 2 days. I can't say enough about the quality of service we have received Bill Kiney, Chareles Vesser and the rest of the service group over the years. I have leased two catrs and purchased 2 more. We have never had an issue whith service and service was performed as promised every time. I would recommend Harper, and have to our friends and associates, for the purchase and service of vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car