Clay Cooley Kia

We purchased a Niro EV in May and had a really good experience with the Sales Team. Unfortunately there was a problem with the charging and we had to bring it back several days later to get worked on. Jessica was our Sevice Representative and she was very sweet and professional. It took awhile for the problem to be fixed but Lionel (the Service Manager) ensured that we had a loaner for the time that our car was in the shop. The GM, Joe Fernandez, was involved every step of the way. We felt that the Clay Cooley Kia team had our best interests at all times.

We purchased a Niro EV in May and had a really good experience with the Sales Team. Unfortunately there was a problem with the charging and we had to bring it back several days later to get worked on. Jessica was our Sevice Representative and she was very sweet and professional. It took awhile for the problem to be fixed but Lionel (the Service Manager) ensured that we had a loaner for the time that our car was in the shop. The GM, Joe Fernandez, was involved every step of the way. We felt that the Clay Cooley Kia team had our best interests at all times.

Great Service. Thank you for taking care of me. Looking forward to my next visit.

LOVE KIA AT IRVING THEY ALWAYS HAVE THE BEST SERVICE AND EXPERIENCE. I WILL ALWAYS CHOOSE THEM.

Borderline fraud and theft. I was pre-approved by a finance company. I go and look at a new Telluride which they had advertised at $36k. With all their add-ons (which they said they couldn't take off) out the door was going to be around $40k. My financing had me at less than $800 a month for a 60 month loan. Clay Cooley came back with numbers ranging from $900 to over $1000 for 72 months. Nothing as advertised. The sales guy Eme had the audacity to try and give my wife and I a lesson on how financing works. We were so upset that we just got up and walked out. We felt very angry with the whole process. The very next night we went to Lewisville Volkswagen and purchased a new Atlas for $6k cheaper and the product was much nicer. We are so happy that there are still honest and transparent dealerships out there. We CAN'T say the same for Clay Cooley. Stay away... stay very far away. I felt like we had been mugged after leaving that shameful business. What crooks.

Absolutely terrible service. my car has had the same issue for 6 months: the fan does not turn off when the car is off and the battery drains. The car is a little more than 3 years old. AAA has come 4 times to jump it and Kia can't figure out what's wrong with it. most recently, Clay Cooley Kia had it for almost 2 months. They said they finally fixed it. I've had it back a few days and the fan wouldn't turn off and now the battery is dead. Clay Cooley claims I damaged their rental car (it was completely fine when I returned it) and they fraudulently filed a claim with my insurance company. Do NOT go here.

Absolute worst, clearly do NOT want to generate business, put pressure on the buyers on first contact, deceiving practices of putting one price on one website and another on their, just to get you to inquire and get your contact info, only to flood you with "...must come in to get a deal..". Refuse to share details on paper....

WORST SERVICE EVER!!! have been there 3 times already to get an extension on my temporary plates, they only extend for 5 days and every time you call you get no answer. Horrible service don't buy your car there.

I am finding that their customer service experience after you make a purchase.is not very good, they just keep sending me to a voicemail and no one will call me back.

Great Customer Service. Several folks to meet, all very accommodating. Special mention to Stephen Samuel. Kind and helpful. Went in for a used car and came out with a great deal on a brand-new car! Thanks Kia of Irving!