"Experience Clear and Simple Car Buying and Selling"
We came to carmax after looking at a few cars at other dealerships. We loved that carmax doesn't have any hidden fees. Spencer, in Warwick MA, was... amazingly helpful and we are so grateful to have worked with him! Thank you so much.
Everybody nowadays wants a review. So here we go. Carmax was a different experience! Better then what I've delt with in the past. Everything went smoothe... and efficiently. The way it should be, no exceptions. Did they jump through hoops? NO! Did they offer me a drink? NO! Did they call me a week later to ask how I was enjoying my purchase? NO! They did the basics and only what they were getting paid to do. Still waiting 2 weeks plus to here back from service. You wanted my review, you got it!
The initial day we went to look, we were very happy leaving. We found something we loved, and Deb was amazing! We went back to do paperwork a few days... later with Roger, who was also great to work with, and were told we could pick it up 24-48 hrs later. Friday came and there was a slight mix-up, but Eric and Deb took full responsibility for this mix-up and worked with us to fix it. Deb came in on her day off and we drove our car home the next day. Cannot say enough great things about the customer service here! Thank you for making our car-buying experience a good one!