CarMax Warwick

Car buying process was great while in the store. Worst communication I have ever experienced from a dealership when I’m not there they wouldn’t answer questions or answer me at all. Promised parts for the car but then would not provide them and made me handle nearly everything. The sales process was fairly smooth however I would highly not recommend this dealership for anything other than an in person sale, service department and support was horrible.

My wife and I had a very positive experience at the CarMax in Warwick. The associate who helped us, Aiden Searle, was extremely nice, explained the entire process clearly, and never pressured us at any point.

Unprofessional, lack of knowledge, poor customer service. I was annoyed because they ran my credit seven times in a span of three days.

My experience with Carmax Warwick was overall very positive. The staff are incredibly professional. Selans, Francisco, Nate, Jon, and the whole team were patient and willing to work with me as I identified issues over multiple test drives.

I met with a lady name Julie she was awsome she goes above and beyond for her clients!!! I highly recommend this dealership!!!

Everyone was great that helped me get the car that I purchased it was a great pleasure to work with such professionals Thank you

Professional.. Friendly. No Sales Pressure. Accommodating to needs and financial limits. Clean comfortable environment. I would recommend to anyone looking for a used car.

Good experience all around. They had a car I wanted at a fair price and offered an excellent price for my trade in. Shawn was my salesman and he was great!

Christian was very helpful, timely and professional. He made the car purchasing process easy and not stressful.

I am writing to express my extreme dissatisfaction with my recent experience purchasing a vehicle from CarMax in Cranston, RI. I purchased a 2019 Ford Edge specifically for work, school, and safety reasons, but since day one, my car has spent more time in the shop than on the road. From the beginning, I faced ongoing issues with the car’s sensors, which resulted in Ford keeping my vehicle for a month. I had to personally intervene to expedite repairs, and it seemed as though the delay was an attempt to run out my 90-day warranty. After finally retrieving my car, it was soon back in the shop for AWD problems, including the replacement of the wheel bearings. The issues persisted, and the AWD warning light returned. When I attempted to use the warranty I purchased through CarMax, I was referred to a mechanic who tried to overcharge me and claimed I couldn’t seek service elsewhere. Only after speaking to the warranty company did I learn I had the right to choose my mechanic. Despite repeated repairs by Ford—including replacing the actuator—the problems continued. Within two weeks, I was back in the shop due to a strong propane smell, harsh gear shifting, and ongoing AWD issues. Throughout this ordeal, CarMax has refused to provide even basic assistance, such as a loaner vehicle, citing the mileage I’ve accumulated. However, my high mileage is a direct result of my work and school commitments, as well as the fact that I live 1.5 hours from Rhode Island to speak with CarMax about the issues and for them to inspect it. Their refusal to help, even after I explained I was stranded on the highway and missed work and school, is unacceptable. The response I received was dismissive and lacked any consideration for my situation. I have owned many vehicles before, none of which have had this many issues in such a short period of time, regardless of mileage. Cars are built to be driven, not to sit in one spot for months on end. I am now seeking legal representation, as no customer should be subjected to this level of neglect and poor service. I did not request a refund—only basic assistance in the form of a loaner vehicle while my car is being repaired. Given the circumstances, I believe CarMax should be held accountable for the ongoing problems and lack of support. I hope this letter serves as a warning to others and prompts CarMax to reconsider how they treat their customers in the future.