Reviews
Pretty good but...
Our other car is a Mercedes and when Rick Hendrick service is measured against MB of Bonita Springs, there is no comparison. With that said, Hendrick got the job done correctly so we're happy with the service. Communication isn't great but our service writer, Terry, is a VERY busy person so it's not like he ignored us. Overall, pretty good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Wmc0, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
Service for my camaro
Everyone was excellent, professional and helpful. Vehicle was taken in on time considering the short notice for service. Everything was explained to me in full.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mikemarino17, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Naples. We're happy we could meet your expectations!
No pressure sale
I bought a CPO Silverado from Lee. I did not feel pressured, over sold, or bombarded with calls like other dealers did. Lee answered all my questions to the best of his knowledge and when he didn’t know, he told me so and researched the answer. I’ve purchased many new and used cars before and this experience with Lee and Rick Hendrick was the best by far.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mprieto, thank you for your kind review; we are happy to pass along your comments to Lee and the team here at Rick Hendrick Chevrolet Naples. If you're ever in need of more help, please let us know!
Ed Mckeon excellent service
Ed Mckeon came through again with excellent service. Ed genuinely cares about your needs as a customer and strives to meet that obligation with 100 percent satisfaction. I would also like to recognize diesel mechanic Jerry he has also worked on my cars and always done a very professional job. With employees like Ed and Jerry meeting my expectations and then some makes me want to recommend them and the dealership to my friends thanks for hiring such dedicated employees.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Smokewheel37, thanks for your praise and kind comments about our team. It's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service
Terry was great and very helpful and friendly I really appreciate his help and service I will let my friends know about the service provided
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ortiz.ruby0721, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Chevrolet Naples! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Naples
Service
Fast and courteous service. No complaints whatsoever. Will continue to take my car in for service. Everyone is always very nice and understanfing if car issues.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi La_mjg, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Naples. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Oil and tire rotation
It was fine and car done in the estimated time given and the car was washed which I asked them to do. Terry Fallon was very nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Eedz22, thank you so much for your high rating! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Naples
It was great. We bought a great truck at a good price
It was great. We bought a great truck at a good price. It was easy and with our busy schedule they came out to our place to drop off truck.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alexv4, we're so glad that we were able to go above and beyond your expectations! Thank you again for leaving us this response!
It is a good man I recomend him
His a good man he knows how to treat good and he knows how to make good deals I recommend him and it’s a good worker
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Andersonbeteta, thanks for your praise and kind comments about Carlos - we will pass your comments along to him. We can't wait to see you again, have a great day.
Exceptional customer service
I have nothing but wonderful things to say about Rick Hendrick Chevrolet Naples. Mark, Austin and Travis were so helpful throughout the auto buying process to make it as simple and stress free as possible. I was in contact with many dealerships but nothing compared to the comfort & care that you feel. If you are looking for a honest and fair dealership this is the place to go. I traveled a few hours to get here and it was well worth it- I will buying all of my vehicles here in the future. Highly recommended ! Thank you for wonderful experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Brianna7978, it's experiences like yours that really keep us motivated! We do hope we can be of assistance in the future. Take care!
