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Nissan of Staten Island

(438 reviews)
Visit Nissan of Staten Island
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 10:00am–6:00pm 7:30am–5:00pm
Tuesday 10:00am–6:00pm 7:30am–5:00pm
Wednesday 10:00am–6:00pm 7:30am–5:00pm
Thursday 10:00am–6:00pm 7:30am–5:00pm
Friday 10:00am–6:00pm 7:30am–5:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
New (718) 705-4264 (718) 705-4264
Used (718) 530-0132 (718) 530-0132
Service (718) 530-0424 (718) 530-0424

Reviews

(438 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan of Staten Island from DealerRater.

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Professional AND Welcoming

the sales team was very helpful and worked with you on getting the car you wanted. we worked with Kevin and is Ismael. we are loyal Nissan costumers and the team took that into account when we wanted to re lease our next car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Paul, thank you so much for taking the time to post this 5 star review. Loyal customers like yourself help build our business. We really appreciate your loyalty and look forward to serving you again.

Professional Experience!

I want to take this time to mention Fernando for assisting me through my second lease with Nissan. Fernando was very professional and worked very well to all my needs and gave me a comforting and satisfying experience with handling all my questions. I want to also mention another important man behind the scenes Ismeal for recommending Fernando for providing me through this caregiving and joyful time. And I'm excited to say again how I love the Rogue and its newest design! Keep up the great work guys and I look forward to seeing you again in the next 3 years and many more to come. God Bless Much love Michael Bordino

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to receive this great feedback about Fernando and Ismeal! Loyal customers like yourself help build our business. We really appreciate your loyalty, Michael, and we look forward to working with you again. Enjoy the new Rogue!

2013 xterra

Thank you Jimmy and Joe R for all your help with purchasing my first car. Will def refer you guys to my friends and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for taking the time to write such a great review and for all future recommendations! We hope you are enjoying your first car!

Great sales managers and customer care

my lease is ending in August - I went to return my car. Ismael and Dave (sales managers) took care of me. It was such an easy, smooth process. They were so nice and professional - gave me a great deal. very much recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to tell us how your experience was! We are happy to hear that we were able to make the process as smooth and easy as possible. If you need anything else, please do not hesitate to call us at (718) 447-3800. Thank you and have a great day!

SCAM ARTIST DAVID DANN

HORRIBLE , WENT IN TO TRADE MY CAR DELT WITH MANNY THE SALESMAN AND DAVID DANN THE SALES MANAGER AFTER WASTING MY SAT THEIR MAKING A DEAL . DAVID DANN TOLD ME MY DEAL WAS SOLID AND TO COME BACK IN FOR THE CAR. I BROUGHT MY PAY STUB AN EVERYTHING LIKE WE AGREED ON. WHEN I GOT THEIR THE CAR WAS SOLD BY ANOTHER SALESMAN. DAVID TOLD ME TO PICK ANOTHER CAR SO I DID. I WAS IN FORMED BY MANNY IT WOULD BE READY TILL 7PM. SO I GET A TEXT AT 5PM TO PICK THE CAR UP. WHEN I GOT THEIR BOTH MANNY AND DAVID MAN ME SWITCH MY INSURANCE OVER TO THE NEW CAR AND ALL MY STUFF OUT OF MY CAR INTO THE NEW ONE. THAN THEY COULDN'T FIND THE KEYS. FINALLY I GOT INTO THE FINANCE MANAGER PAUL AGUILAR WHO SAID THE DEAL CHANGED YOU NEED TO GIVE ME $1900.00 ON TOP OF THE $1000.00 AGREED ON . I SAID THATS NOT THE THE DEAL HE THREW MY TITLE AT ME AND SAID LEAVE. AFTER LEAVING AND CHANGING EVERYTHING BACK TO MY CAR I SPOKE TO JOE RANDAZZO WHO SAID BRING IN $1300.00 INSTEAD OF $2900.00 AND YOU CAN HAVE THE CAR. WHAT KIND OF SCAM ARE THEY RUNNING? AFTER DOING SOME RESEARCH I FOUND OUT IM NOT THE ONLY ONE THEY DID THIS TO.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I am very sorry about your recent experience. My name is Nicole, I work as a customer service representative for the dealership. At Nissan of Staten Island, we strive for the best customer service and it seems that unfortunately, there has been some kind of misunderstanding with your case. We always try our best to make sure our employees provide clear explanations of all pricing and paperwork. It seems that although our managers were trying their best to work out a payment option, there was a miscommunication. The General Manager attempted to reach an amicable resolution. You can reach out to either him or myself if you would reconsider coming in and going over the terms and payment options more thoroughly. My email is nicolet@titanmotorgroup.com or you can respond directly to this message. I look forward to hearing from you soon.

Very professional and extremely well done

They were very kind and the customer care well extremely high. They gave us a wonderful deal and were very professional. Over all a wonderful place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review! We hope you are enjoying your new Nissan and look forward to seeing you again soon!

Comfortable and Excellent

Sharone was very professional and understanding and made the experience a very pleasant one. Thank you for for taking the anxiety out of purchasing a new car! Also to Al in the Financing DeparTment, thank you for all your help in securing the financing that worked for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave us a review! We look forward to working with you again and if you need anything, please don't hesitate to give us a call at (718) 447-3800.

Like being with Family!!!!!

I was looking for a used reliable car for my daughter I saw one on their website and decided to go with my brother to take a look at it. My brother spoke highly about these guys since he just purchased a beautiful used vehicle from them 2 months prior I walked in and immediately got greeted by Ismael and he introduced me to Manny. Immediatly these guys made me feel comfortable. FYI I'm a big car guy and always weary about car salesmen but I felt like I was dealing with family here. Manny had me test drive a couple of cars in my price range, once a choice was made Manny introduced me to Al the finance guy and between the 3 of them doing research were able to put my daughter into a brand new Altima lease for less money monthly and zero down payment than the used car I originetly went to see. Crazy but true. THANKS GUYS.!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are incredibly pleased to know that our team went above and beyond to provide you with the outstanding service you deserve and that they were able to get the perfect vehicle for you. We truly appreciate you visiting us and we are very happy to know that you will be returning in the future.

Great sales and customer service experience

Great sales and customer service experience. Both Christina the sales woman and sales manager Joe Ripolino were kind, and courteous, while working with me to find the right price for my current lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us a perfect rating and taking the time to leave us a review. We are very happy to hear that our staff made your car buying experience pleasant. We look forward to seeing you again soon!

Excellent

Adrian, Dave and Joseph were very professional and excellent all away around.... We couldn't have asked for better service with those guys. They made the experience enjoyable. Thanks again for everything...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive comments. We are so glad to hear that you enjoyed your experience with us! Call us if there is anything we can help you with!