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CDJR of Columbia

(241 reviews)
Visit CDJR of Columbia
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:00pm
Tuesday 9:00am–7:00pm 7:00am–5:00pm
Wednesday 9:00am–7:00pm 7:00am–5:00pm
Thursday 9:00am–7:00pm 7:00am–5:00pm
Friday 9:00am–7:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
New (855) 588-0388 (855) 588-0388
Used (877) 435-4161 (877) 435-4161
Service (866) 799-8790 (866) 799-8790

Reviews

(241 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CDJR of Columbia from DealerRater.

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Chance’s Grand Cherokee

Really appreciate the efforts and honesty provided by Rich and EJ, as well as Mardini in making this a smooth and easy transaction. Love the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We are very happy to hear you had a great car-buying experience with Rich and EJ! We hope you enjoy your new purchase! We appreciate you, come back and see us!

Good experience!

My salesman did a great job helping me get in a car that fit my needs and my budget. I highly recommend Rich to anyone looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback, Lisa! We are happy to hear you had a good car-buying experience with Rich and our team! We do appreciate you and hope you enjoy your new purchase! Thank you again for your business!

Bad service.

I am reporting this dealership to the BBB. Bad service and communication and owner does not return calls or emails, claims he was too busy.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for your experience with us. We will alert our management team of your review and investigate the situation further. We do strive for quality customer service and appreciate your honest feedback, as it helps us improve. Again, we are very sorry to hear you had a less than exceptional experience with us.

Ram Bighorn

Great products and value. Alex had the truck I was interested in when I arrived. Nice showroom and had the variety I vehicles to choose from.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We are glad to know you had a great service experience with Alex during your visit! We appreciate you and your business!

good work

sales staff was helpful and worked very hard to find us the best deal possible. joe was great and worked hard to get our business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your positive feedback with us! We are happy to hear you had a great sales experience with Joe and our team! We do appreciate you and your business, enjoy your new purchase!

Air Conditioning repair

While the day I had the repair done was great. Excellent costumer service guy and cashier, my previous experience wasn't so great. The customer service guy I had in the beginning didn't seem at all concerned about my dilemma, and the cashier I had at my first experience, tried to tell me my credit card expired this month and I needed to get the current information. I didn't argue with her but I knew she was incorrect and that my credit card didn't expire until October. I don't know what was up with all of that lecture. I also wasn't happy that I wasn't called when the part came in and a service wasn't scheduled. If I hadn't called and checked with the parts department, I wonder how long it would have been before someone contacted me. It also took me an hour and a half to finally be able to speak to a service representative. It was a repair to fix the air conditioning, in August, one of the hottest times of the year. I would think they would have wanted to make sure we were satisfied and get that fixed as soon as possible.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for your service experience with us. We will alert our management team of this situation and investigate further. We do strive for quality customer service and appreciate your honest feedback. Again, we are very sorry to hear you had a less than exceptional experience.

Overcharged

Cost me 90 bucks to tighten two bolts. Cancelled my warranty and will never return. They sold me the vehicle that way. Haven't owned it 45 days. Whoever inspected it should have noticed this. Tammie was kind but this charge should have been wavied and treated the customer right.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for your experience. We will alert our management team of this situation and investigate further. We do appreciate your honest feedback, as we strive for quality customer service. Again, we are very sorry for the inconvenience this has caused.

Ac service

We we traveling through Missouri when AC developed a problem on a 100 degree day.. service was provided immediately and correctly and our three week trip was saved. We very much appreciated their efforts.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive feedback! We are happy to hear you had a great service visit with our team and we were able to get your A/C running properly again! We do appreciate you and your business!

Extended warranty dishonesty.

Not total honesty with trade (stating due to carfax - having been in 1 finder bender and car fixed by dealer it was worth less) and final pricing. Manager said extended warranty was 1600 when actually after i reviewed paperwork at home it was 3600. Alot of difference. Honesty was lacking.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for your sales experience. We do strive for quality customer service and appreciate your honest feedback, as it will help us improve. We will alert our management team of this situation and investigate further. Again, we are very sorry to hear you had a less than exceptional experience with us.

Easy to contact and prompt

What a good experience in emergency response. Prompt and courteous and even a follow up call. Being from out of state and only passing through the city, it was a pleasure to deal with an experienced advisor. Jace Carey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive feedback! We are happy to know you had a great overall experience with Jace and our team during your service visit! We appreciate you and your business! Thanks again!