Flow Honda of Burlington

Misled me about a used vehicle. I purchased a low-mileage used car from Flow about a month ago. I was sold the car with the understanding that it had a clean Carfax with no accidents. Before purchasing, I viewed the Carfax on the dealership website and noted that there was an open recall on the car (The recall involved the keys being able to be removed when the car was not in park, so not a significant deterrent). I was surprised when signing the purchase paperwork that the Carfax given to me did not include the open recall. I did not think about it much at the time. Later, I reran the car's history, and sure enough, the recall is still open. The Carfax given to me only covered up to 4/02/19. On 4/09/19 the car was serviced at Flow and listed an alignment and an emissions inspection, suspiciously only 3000 miles since the last emissions inspection. Upon closer inspection of the vehicle, It is apparent that it has been involved in an accident. The driver's side headlight housing has been replaced, the driver's side rear door has clearly been painted, and it appears that the windshield has also been. No wonder the car needed an 'alignment'. I also needed to replace the battery within the first 1200 miles of ownership. I was initially disappointed that the "low bluebook" price was quickly driven to "high bluebook" by the dealership's $600 'administration fee', but the car is worth far less having been in an accident. In other words, I was duped, misled, and ripped off. I will never purchase another vehicle at a Flow dealership.

Great experience with no pressure. Everyone was friendly and allowed us to look with no demands. We selected a car and the process was easy and the price was clear. No finny business.

Make buying a car, very easy. Thank you so much!!!

As a retired automotive industry person and understanding how the process goes I have to give the sales/finance/management staff at Flow Honda of Burlington my highest marks. The entire process was seamless, transparent and enjoyable for both myself and my wife.

I enthusiastically recommend Flow Honda of Burlington and sales associate, Johnny Foust. I traveled from Clemmons, NC, to see a used Honda Odyssey in which I was interested. In less than three hours and with absolutely no glitches, I pulled out of the Flow Honda lot, with a grin on my face and driving the Honda Odyssey that I had come to see ! The entire experience was positive and smooth. There was ZERO pressure and an abundance of courtesy, cooperation, friendliness and professionalism from all of the staff with whom I had contact. I will gladly make the trip from Clemmons to Flow Honda of Burlington when I am ready to make my next auto purchase ! Tim Collare

Kurt and Tyler were knowledgeable and helpful with my purchase

I have used Flow Honda for routine maintenance of my Ridgeline and 2 of the past 3 service visits have resulted in immediately having to take my truck back to the service department due to a failure of the technician to complete the work. Both times there were hoses or cables not reconnected properly which could easily have led to bigger problems if not addressed quickly. It seems that there should be checks and balances in place to ensure all work is completed including reattaching and tightening of all connections...

Each time we have have had our SUV serviced we have never had a problem. Also, each time we have been there the service team has always been courteous and polite and has answered any concerns we have had

I recently purchased a new car and had a wonderful experience! I had the pleasure of working with John, Daniel, Kurt, and Dalton! I was impressed at how helpful and patient everyone I encountered was. They were equally knowledgeable about the vehicles. The combined effort and team work to make sure I was taken care of was impressive. This was truly one of the best car buying experiences I have had.

I had located an Honda HRV on cars.com that I was interested in. The dealership was about an hour away. Made the trip and I’m glad I did! It was not a super ‘salesy’ environment. End up laughing a lot through the afternoon/evening. Flow’s pricing transparency makes it easy and we reviewed different financing options before settling on buying the car. Tyler was a great help and Brian explained everything as I signed and signed and signed! Highly recommend Flow and I look forward to getting my service work done at a local Flow.