CarMax Danvers

I was hesitant to pay $150 to have a car shipped to my closest CarMax dealert that I might like to test drive. In addition to that, in general, everybody knows if you want a car with low miles aint cheap. So I decided to test drive and soon decided to purchase.. So psyched the mini countryman S All4 was perfect but a bit niche. Soon after the purchase within the 10 day return policy I was able to have the car assessed at Mini Dealer which gave the car an excellent bill of health, low miles, no defects, oil changes up to date who could ask for more. Bottom line, CarMax gives you the price for quality vehicles. This was our third car from CarMax in our family and Im releived that I won't have to deal with anything major for a while.

When no one else would work with me they would, lower payments then my buy here pay here car. I’m impressed.

It took my car weeks to finally ship to a local Carmax in Danvers, MA. Then when I finally went to pick it up, they informed me there was paint damage that wasn’t there before along with a scuffed rim from being transported but I could still take the car and they would reach out to make an appointment at the body shop. A month went by and I didn’t hear from anyone. I reached out to a team salesman that was the only helpful one and reached out to the service dept. I waited another few days and nothing. I finally called them myself last week and left a message to schedule the repairs, and no one has called me back. It’s now been 1.5 months and still waiting. Beyond disappointed. The most frustrating car buying process I have ever experienced.

Dallas was incredible! He was genuine, thoughtful and not aggressive at all. He answered all of our questions and we have bought two cars with his assistance! Please recognize his customer service as it was stellar! We will definitely be back!

Wonderful experience at CarMax. It is my second time to buy car at the dealership within 6 years. Sales Daniel did excellent job and nailed it!

everyone at the store was very friendly,helpful,especially the sales person and service manager

This is the second vehicle purchased from CarMax in Danvers, MA and both experiences were exceptional. The test drive, registration and delivery process couldn't have been smoother.

My experience here was great! I came in from out of state wanting to leave with a car and Derrick was incredibly patient and helpful throughout the process.

The entire process was very easy. I found a car that fit my needs and had it shipped to Danvers. The 24 hour test drive was easy to set-up and the process was easy. I decided not to buy the vehicle until a couple weeks later. The buying process was very easy even though I financed through a different bank. I noticed the vehicle needed an alignment and they preformed that service before I picked it up. My only complaint was the vehicle was not fully cleaned on the inside. It was vacuumed, and that was about it. My 3rd vehicle purchase from CarMax.

the agent i worked with was wonderful, and went above and beyond to make the process easy and help fix problems that arose that weren't in her control. my complaints/reasons for only 3/5 stars is that the process for a NH driver to get their new car's title (which isnt a crazy concept, its close to the border and plenty of other places have this type of thing happen) ends up being unnecessarily drawn out. NH requires a title/title app to get permanent plates, and since carmax apparently cant give you the title in person when you buy the car, it forces you to get temp plates from the DMV (which the DMV will give you a LOT of grief about). then carmax requires further confirmation of your mailing address by phone (even though you were just there in person to confirm it multiple times and you were told verbatim by their business office when you handed over the check that nothing else was needed before they would mail you the title) before they can send you your registration packet containing the title. i know there's red tape because NH drivers registering a car they bought in MA will include extra steps to avoid the sales tax on the purchase, so I'm not blaming anyone at Carmax for that, but it seems from the outside that their business office doesnt operate with much urgency in this type of situation, and now i'm going to be getting my title in the mail only a day or two before my temporary registration expires, after buying the car nearly three weeks ago. it seems like it would be better for everyone all around if they could just give it to you when you buy the car; i'd certainly have been willing to wait an extra little bit of time that day i bought the car, if it meant i didnt have to worry about it for three weeks after the purchase. im sure i could have also done things differently to help the process along; one of my lessons learned was: if my phone says "potential spam", i should pick up anyway because it could be carmax calling to confirm my mailing address once again. but really i just am leaving this review to emphasize that the process needs to be fixed overall, the business office needs to find a way to give the title to the customer when they buy the car, or at least confirm the mailing address before they leave the premises, or at the VERY least tell them to expect that phone call for one more additional phone confirmation of the mailing address you provided and confirmed in person.