"Experience Clear and Simple Car Buying and Selling"
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I had a car transferred from another location. I was told it would take 3-4 days to come in. After a week, I called, and the general (central/non-location... specific) customer service rep was able to confirm the car had come in several days before. She couldn't see why I hadn't received a call to come in, but said that when that happens the plate usually hasn't transferred dealerships yet or the car hasn't passed inspection upon arrival. This felt reasonable, so I didn't put too much thought into it. Now, after FOUR weeks, I still haven't gotten a call from CarMax to get the car, and trying to call customer service just means I still on hold for 2 hours before I give up and hang up the phone. I know a lot of people who have shopped at other locations and had great experiences, which makes me think it's this particular CarMax that's a problem. I'm pretty convinced at this point that the car was sold out from under me, and I'm moving on to other cars at other dealships, but it felt like it was worth warning others against this location.
Worst dealership ever please don’t go in this place u lost your time very very very bad experience with them they treat u like a animal xxxx xxxx and xxxx
They lowballed me on my trade and were $3000 overpriced on a car I wanted to buy. This is based on other cars with same model/age/mileage/features that... were available nearby at other dealerships. They weren’t willing to discuss price at all. I wouldn’t mind skipping the negotiations if they were priced fairly, but they weren’t.
They don’t know how to fix cars! Have had the same issue with my car for a year and still can’t figure it out! Full warranty and still can’t get serviced... correctly I will never buy here again!
will never go back to this place for a car. Horrible experience and the salespeople treat you like you owe them something. Do yourself a favor and go to... a real dealership .these people are not trained in anything. knew nothing about the cars . expected me to know everything i wanted and all about the car and they were just there to ring me out at the register. For a purchase this big i would rather have a qualified person helping me through that. And the prices are more than everywere else. stay away
No I would not even refer my worse enemy to this place ....they take to long to do repairs that are under warranty. Piss Poor customer service. �� Reported... them to BBB to be investigated.
Amazing experience. I'd recommend anyone looking for a car to try CarMax first... There's zero pressure, tons of beautiful vehicles, and just an all around... great place. Will definitely be buying from here in the future. They're willing to work with you if you don't have the best credit, and most importantly, they're just honest and transparent. Two very important things when spending tens of thousands of dollars. Put it this way, it was great enough experience for me to come online and leave reviews all over!