Reviews
Great, like always.
Great, like always. I called about a flat tire, they got me in right away and the tire was replaced in 20 minutes. The service there is awesome.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always a fantastic experience at this dealership.
Always a fantastic experience at this dealership. I got my car back super clean. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
As soon as I pulled up to the service department I was
As soon as I pulled up to the service department I was greeted immediately. They took my vehicle and addressed my issue. I waited in the customer service lounge until they were finished. It was my choice to wait. They sent me a video and also explain in person what they were doing. I am overall very satisfied with the service department. I would highly recommend them for any Maserati service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best dealership I've ever dealt with.
Best dealership I've ever dealt with. The people are so kind and accommodating. A real pleasure to deal with. Getting service on my car is seamless.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. We're pleased to know that our team at Maserati of Wilmington Pike could make your experience enjoyable and seamless.
Fantastic, start to finish.
Fantastic, start to finish. Excellent customer service, clean and comfortable facilities and loaner vehicle, and a reasonable invoice
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service and very helpful Pleasant and
Excellent service and very helpful Pleasant and knowledgeable staff Very painless experience Looking forward to next time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Paid 4 hours service charge and it took 2 hours.
Paid 4 hours service charge and it took 2 hours. This place just keeps finding ways to charge more than everyone else.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Great staff, very easy to deal with.
Great staff, very easy to deal with. All around great dealership. Will be back for service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your kind words about Maserati of Wilmington Pike. Looking forward to helping you with service next time.
Terrible service experience from start to finish.
Terrible service experience from start to finish. Had an 8:30am appointment that I made via phone. When I arrived, the techs seemed surprised and said they didn’t open until 9. No service manager to be found. No accountability to be found. Everyone passing the buck and blaming their call center. Website says service hours are 8-5 on Saturday. GM suggested my best bet would be to contact him directly next time to make a service appointment. Not exactly a ringing endorsement of the current process they got going on over there. Two hours for an oil change. Tony from the call center said I should expect 60 minutes.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great people and great service.
Great people and great service. Everyone is very knowledgeable. The service is always performed quickly and my car comes back in perfect, clean condition.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We’re happy to hear that our team provided knowledgeable and efficient service. Feel free to reach out anytime.