Reviews
Sold me a truck back in August last year, they didn't disclose previous transmission problems to me or warranty company, I am on the 3rd transmission and same problem is reoccurring. No support from dealer on trading for something else or any other solutions offered, I am considering legal action since they don't seem to care about any other remedies, Seems they have no regard responsible business practices or respect for customers.
Sold me a truck back in August last year, they didn't disclose previous transmission problems to me or warranty company, I am on the 3rd transmission and same problem is reoccurring. No support from dealer on trading for something else or any other solutions offered, I am considering legal action since they don't seem to care about any other remedies, Seems they have no regard responsible business practices or respect for customers.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
As always, the service department at Jay Hodge Chevrolet were very thorough, thoughtful, and in good time.
As always, the service department at Jay Hodge Chevrolet were very thorough, thoughtful, and in good time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I was pleased with my experience. Service was good. They only changed the oil and filters. They did not wash or vacuum the truck. I do recommend Jay Hodge
I was pleased with my experience. Service was good. They only changed the oil and filters. They did not wash or vacuum the truck. I do recommend Jay Hodge
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
$1,488 to replace a $100 water pump is insane. Ended up paying $200 for them to tell me what the mgr at AutoZone told me just by what I described. Went to a different shop and had the same work done plus a new belt put on for $400. They are literally ripping people off. Lindsey was very professional, polite, and helpful. She can?t control the price.
$1,488 to replace a $100 water pump is insane. Ended up paying $200 for them to tell me what the mgr at AutoZone told me just by what I described. Went to a different shop and had the same work done plus a new belt put on for $400. They are literally ripping people off. Lindsey was very professional, polite, and helpful. She can?t control the price.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Martin, thank you for taking the time to leave us your honest feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (903) 558-0100 at your earliest convenience to discuss how we can turn your experience into a positive one.
Easy to buy a car , great sales man ,everyone was kind and made the buying of a car great , I would definitely send a friend to buy from Jay Hodge
Easy to buy a car , great sales man ,everyone was kind and made the buying of a car great , I would definitely send a friend to buy from Jay Hodge
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thomas, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They did a great job on the servicing of my chevrolet Silverado. They keep you informed about what they are doing and to what they have done.
They did a great job on the servicing of my chevrolet Silverado. They keep you informed about what they are doing and to what they have done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great sales, great service and Thanks to Morgan for helping an old person learn how to set things up on my vehicle.
Great sales, great service and Thanks to Morgan for helping an old person learn how to set things up on my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very friendly environment got me a good deal on my trade in and for the total price of the vehicle
Very friendly environment got me a good deal on my trade in and for the total price of the vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great salesman, easy process from trade to new vehicle! I’ve also used their service department and they have been prompt with repairs and communication was open during the process.
Great salesman, easy process from trade to new vehicle! I’ve also used their service department and they have been prompt with repairs and communication was open during the process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Garrett in the service department went above and beyond to provide an excellent customer service experience. 5 star experience
Garrett in the service department went above and beyond to provide an excellent customer service experience. 5 star experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deuce, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!