Coconut Point Honda

Set Denis was outstanding. He helped us get the deal done quickly at a fair price. We love the car.

We leased a 2023 HR-V on March 25, 2023. We had initially settled on a 2023 VW Tiguan but we decided to check out a Honda dealer to see the difference in price and monthly payment. The process was about 5 hours in total and we drove the car home that day. After getting it home we noticed scuff marks on the drivers door and some dark colored smudges on the left rear passenger door. We notified them immediately and we took the car back to them on Saturday April 1 with the understanding someone was there to remedy the issues. After getting our loaner which is not a free service anymore we requested that upon returning the loaner we would not be bringing it back full, which they agreed on. Later in the afternoon we called to see how it was coming along and were told the person never showed up. Very disappointed that the communication between the person who was supposed to show up, who did not, and us, the customer. So it has been a not so pleasant experience to say the least. Getting a new car should not be this difficult. The dealer needs to have the necessary staff to handle all aspects of a car buying experience on hand, and if not inform the customer pronto and set a date as to when the car will be ready, 100% clean and in top shape. I will not put the blame on the our sales person, Raphael, because he worked with us, not against us. The rest of the group should have made sure that everything was progressing along as promised. Can I recommend this dealership? Not too sure right now. I'm hoping to get a reply to this so I can speak directly with a higher up in the ownership. We shall see.

Salesman and sales manager called 3 times DAILY to see if I would be in to buy the car. The sales paperwork was a nightmare as I had to go back twice to sign papers. The finance guy used high pressure tactics (on a senior citizen) to buy an extended warranty plan. Oh, and extended warranty plan is a joke because I was unable to use it on another vehicle since they had "no ETA" on when the part would be available.

Unethical Liars and Thieves! Matt the manager assured me they would walk my mother through the purchasing of her leased car and reregistering it with FL MHMV. I explained I live out of state and had called this dealership as it is the nearest to her. I told him she had her end of lease Honda purchase price of $14,385. He said they do it all the time. I called while Mom was filling out paperwork to buy the car from the dealership for over $16,000! Instead of helping her to purchase the leased car, Alberto the salesman told her they would have to buy her car and resell it to her. They tried to have her pay for a $350 safety inspection, 899 documentation fees and in effect pay $2000 over her Honda quoted purchase price. Thank God, I called her while she was still there. Shame on them!

DO NOT DO BUSINESS WIHT THIS DEALERSHIP I WILL BE REPORTING THEM TO BETTER BUSINESS AS THEY WORK A DEAL AND THEN DONT COMMUNICATE WITH YOU AND ARE SHADY AND SNEAKY AND SELL THE CAR ON YOU.

DO NOT DO BUSINESS WITH THIS DEALERSHIP THEY PROVIDE FALSE SERVICE AND MISREPRESENT. ESPECIALLY JAMES ,THE FACT THAT. YOU WORK ON GETTING A CAR AND THEN THEY TURN AROUND AND WITHOUT NOTICE TELL YOU THEY WORKED ANOTHER DEAL AND SOLD THE CAR. SHADY SHADY SHADY CAR SALESMAN THERE ,

I believe this dealership utilizes deceptive advertising policies. I found one of their cars on AutoTrader.com, and it seemed like a great deal. However, once going to the dealership they have nearly $4,000 that they have added to the AutoTrader.com advertised price. These additional fees $2,995.00 Hanania Family Plan, and pre-delivery service fee (Documentation Fee) of $899.00, are not disclosed any where in the Auto-Trader add. I brought this up to their General Manager, and his response was that they did not have to disclose these cost on AutoTrader.com. I will be filing a report with the Florida Attorney General.

STAY AWAY FROM THIS DEALERSHIP. SERVICE HAD NO IDEA WHAT THEY ARE DOING. REACHED OUT TO THE GENERAL MANAGER MANAGER PAUL GOMEZ BY EMAIL HE SAID TO CALL GIM. LEFT HIM A MESSAGE AND NEVER HEATD BACK. TGEY OBVIOUSLY DONT CARE ABOUT TGEIR CUSTOMERS. REPORT EVERY SERVICE I HAVE A LOUD CLUNKING NOISE WHEN TURNING LEFT THEY SAID ITS NORMAL. THIS IS NOT NORMAL CAR ONLY HAS 39,800 MILES. BATTERY DIES IN THIS PILIT ELITE SERVICE DIDNT KNOW HOW TO OVERRIDE PUSH BUTTON GEARS TO PUT IT IN NEUTRAL. SENSOR CAME ON IT LEADS TOFUEL INJECTOR REPLACEMENT. SAID NO ITS JUST A SENSOR. WRONG! WOULDN'T GIVE ME A LOANER. SPEAKER CAUSED CRACKLING SOund UNDER 20,000 MILES HAD TO REPLACE. THIS IS INSANE I HAVE HAD 10 HONDAS NEVER THIS MANY ISSUES. GENERAL MANAGER IS USELESS DOESN'T CALL BACK . STAY AWY FROM THIS DEALERSHIP SAVE YOURSELF A HEADACHE. WORST DEALERSHIP AND STAFF.

Absolutely the BEST HONDA DEALERSHIP IN THE AREA!!!!! I have had excellent professional service done by this awesome Dealership!!! Many thanks to Ed Woods, Ed Brooks, Oscar, Anita, and the entire team at Coconut Point Honda!!!! This is the only Honda Dealership that I would highly recommend. Ric McQueen Estero, FL

I leased a CRV 3 years ago from this dealership. During this time I visited at least 3 times for service such as oil changes and tire rotation. I was always pleased with service, price and friendliness of personnel. On August16 while service was being performed, I asked Justin Yonkers, sales consultant, about purchasing the CRV. We immediately started filling out the numerous forms which took sometime, but was able to complete the sale and service work in one visit! Justin was very professional as well as pleasant.