Brockman Auto LLC

I honestly hate even having to write this review, but after everything I went through with Mark Brockman, I feel like people need to know my experience before trusting their vehicle here. I brought my mom’s 2014 Cadillac SRX to Brockman Automotive because the power liftgate wasn’t working. Initially Mark told me it would be around $500. Once they got into it and found significant water damage, we discussed around $1,000. I understood that finding additional damage could change things. What I did NOT agree to was an open-ended repair bill with no idea what I was being charged. The car ended up there for around 9 months, and I was constantly the one having to call Mark for updates. Occasionally I would hear that another part, fuse, etc. had failed because of the water damage, but I was never given prices for those additional repairs, never told my total was continuing to increase, never given a revised estimate, and never asked to approve a new total. When I finally said enough was enough and I wanted the car back, THAT is when I found out the bill had somehow become $2,348.70. I disputed it with Mark immediately. He claimed he had discussed the additional costs with me over the phone, so I told him to pull the recorded calls because I knew that wasn't what happened. I was then told the calls weren't recorded. After going back and forth, I ultimately paid $1,800 just to get my mom’s car back and be done with the situation. And after ALL of that, THE POWER LIFTGATE STILL DOESN'T WORK. Nine months and $1,800 later, the exact problem the car went there for was never fixed. Even worse, the driver's power seat worked when the car went in and now doesn't work, and the plastic trim around the seat controls came back broken. Brockman's own paperwork documents that they removed the seat trim and traced wiring for the seat. So after approximately 9 months and $1,800, I got the car back with the same problem I brought it there for PLUS problems it didn't have when I dropped it off. I absolutely wanted to share my experience with Mark Brockman and Brockman Automotive. If you choose to have work done here, my advice based on my experience is simple: get every estimate, additional charge, and authorization in writing before any work is done.

Brockman Auto is one of the most trustworthy, dependable, professional dealership I’ve ever had the pleasure to work with. Ive purchased many cars from them, go see them if you’re looking for a vehicle. Highly recommended

Absolutely the best buying experience I’ve had. The people are amazing and the car has been excellent. I will definitely return.

great cars for the price and i could not have asked for a better experience.

Great cars with great prices you definitely don’t want to go anywhere else other than Brockman Auto in Easley

Look for a mrinute BMW car didn't find one at all try a new car did not find what I want.hope to hear from some real soon

Basically sold us a lemon car. We had the car 2 month and it has been in the shop 20 something days. we have spent over 3000 and it is still not fixed. The owner is a scammer and does not care about his customers. NEVER go to this place. They are so dishonest. Needless to say after all their "fixing" the car still isn't fixed. I am getting that car out of their so called shop. Brockman is a money hungry fool. He needs to be shut down.

Always take your car to a shop and have them run a diagnostic test even if no check engine light is on, they can unhook the battery and the service engine goes out until it hits 50 miles, then it comes back on.

best car buying ex. i"ve ever had. everybody pretty much had their stuff together, an i liked that. kevin f. sorry bout my uncle. but u turned out to be nice guy and great salesman, know pressure.an new your cars. thanks.

Very pleased with my car it is very roomy I really appreciate the guys at Brockman that helped me thanks very much for the first car buying experience