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2025 state dealer award
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2025 state dealer award
2025 consumer dealer award

Reviews

(1,003 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses Nissan of St. Albans from DealerRater.

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Great buying experience knowledgeable staff.

Great buying experience knowledgeable staff. Highly recommend them for anyone looking for a new or used vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Mark! Thank you for giving our staff such a wonderful review and recommendation. We appreciate you.

First class experience, attention to every detail.

First class experience, attention to every detail. Highly recommend if you are in the market.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jeff! Thank you for giving us a great review and recommendation. We appreciate you.

A++ like always but I’m a little concerned about the

A++ like always but I’m a little concerned about the pricing of services. I had an oil change and another service i think and ended up paying $88.88 for it so I’m going to look at my receipts again but other than that I’ll keep bringing my vehicles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jermaine! Thank you for giving us a fantastic review and for being a repeat customer. We appreciate you.

Great people!

Great people! Had to get my car serviced and everyone was nice and kind, the waiting area I sat in was also a nice addition and everyone greeted me as they walked by.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Dalton! Thank you for your kind review. We appreciate you.

Megan was awesome to work with!

Megan was awesome to work with! My daughter lives in Charleston and I’m in Nicholas County. I thought it would be difficult to coordinate to get this car purchased. Instead, Megan made it a breeze to accomplish. I am completely 100% satisfied. My daughter left with a new car, perfect for her needs, and we all left with smiles on our faces.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Toni! I'm glad Megan did such a great job for you. Thank you for giving her a wonderful review. We appreciate you.

Very friendly and super fast!

Very friendly and super fast! Loved the efficiency and willingness to answer questions. Made me feel comfortable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Rich! Thank you for your excellent review of our staff. We appreciate you.

Aric was so, SO helpful and made this such an easy

Aric was so, SO helpful and made this such an easy experience and helped me get just what I was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Travis! Thank you for your excellent review for Aric. I'm glad he was so helpful to you. Thank you for choosing Moses. We appreciate you.

Brandon was great!

Brandon was great! He listened to my needs/desires, was patient with my stubbornness and worked extra to get me in a car that I am happy with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jay! Thank you for giving Brandon a very good review. We appreciate you.

Really impressed with this dealership.

Really impressed with this dealership. They worked with me over the phone and had a lot of the paperwork ready when we arrived. Beat out all other competitors and got us a monthly payment we were comfortable with on the car we wanted! I highly recommend going here for your next vehicle. Codie was very helpful and explained everything perfectly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi! Thank you for your very complimentary review. We appreciate you.

Very professional and nice they try all they can to help

Very professional and nice they try all they can to help someone to help there credit or get you into what you are wanting they work work and talk to you about what is best for your family and income if they can help they will

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Jody! Thank you for giving us such a great review. We appreciate you.