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2025 state dealer award
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2025 state dealer award
2025 consumer dealer award

Reviews

(1,003 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses Nissan of St. Albans from DealerRater.

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We wanted to express our sincere appreciation to Cody

We wanted to express our sincere appreciation to Cody Adkins (salesman) at Moses Nissan in St. Albans, WV for helping us find my wife's new Armada. Cody was extremely helpful, patient and diligent and went out of his way along with his sales and finance manager to help us secure the trim we wanted. Their teamwork was excellent and their performance impeccable. We were very pleased with the service to the point that we will be coming back for service and for a second vehicle soon! Thank you Moses Nissan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Oscar! Thank you for giving Cody a wonderful review. We appreciate you and look forward to seeing you in the future.

Moses dealership was very courteous and very helpful.

Moses dealership was very courteous and very helpful. I would recommend this dealership for a new or used car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Todd! Thank you for giving us an awesome review and recommendation. We appreciate you.

The dealership was busy, took a little longer than

The dealership was busy, took a little longer than expected, however I was just glad they could get me in when they did.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi David! Thank you for giving us an excellent review. We appreciate you.

Amazing experience overall.

Amazing experience overall. Everyone is kind and willing to go the extra mile to help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Ethan! I'm glad you had such a good experience at our dealership. Thank you for giving us a 5-star review. We appreciate you.

Very friendly and courteous.

Very friendly and courteous. Sales team as well. Would recommend this Dealership very Highly! Great place to do Business

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Mark! Thank you for giving us a great review and recommendation. We appreciate you.

Sales was reasonable and not pushy.

Sales was reasonable and not pushy. Nice team all around. Over all would recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Nolan! Thank you for giving us a very nice review. We appreciate you.

Megan Brown was amazing and very helpful in my purchase

Megan Brown was amazing and very helpful in my purchase of the 2025 Nissan kicks definitely on my birthday. I would recommend her to anyone who is looking or ready to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Clarissa! Thank you for giving Megan an excellent review and recommendation. We appreciate you.

$90 oil change… insane prices and then got the nerve to

$90 oil change… insane prices and then got the nerve to offer additional services for over 2k. No thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Toya! Thank you for your review. I have forwarded it to our management team to make them aware of your complaint. Thank you for choosing Moses. We appreciate you.

Had a tire that was losing air.

Had a tire that was losing air. Stopped in at the service center and they immediately found the problem and patched the tire. Had to wait a bit, but I didn’t have an appointment so I was very grateful they worked me in. This is the only dealership I take my vehicle to for service. Never had any problem with service the 3 years I’ve had this vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi R.! Thank you for being a loyal customer and for giving us a great review. We appreciate you.

Very good service On time and helpful.

Very good service On time and helpful. Explained what was done in a understandable dialogue

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Robert! Thank you for your kind review. We appreciate you.