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Clay Cooley Volkswagen of Richardson

(2,174 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 national dealer award
View 1 awards
2013 national dealer award
New (844) 327-4641 (844) 327-4641
Used (877) 657-8679 (877) 657-8679
Service (877) 845-6614 (877) 845-6614

Reviews

(2,174 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Clay Cooley Volkswagen of Richardson from DealerRater.

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Clay Cooley should be the role model for all other

Clay Cooley should be the role model for all other Service Centers, Kari Hill is outstanding and possesses excellent communication skills by keeping me up to date on my service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Nick tucci was very helpful so was the person in finance

Nick tucci was very helpful so was the person in finance easy going they knew exactly what i needed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dealership was clean and friendly.

Dealership was clean and friendly. The sales person TJ got the right car for mr

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Extremely helpful very professional everything handled in

Extremely helpful very professional everything handled in a timely manner I have bought many cars there and would do do again salesman j was excellent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They responded quickly to my text inquiry and were able

They responded quickly to my text inquiry and were able to service quickly at the quoted price. We discussed a future repair but the evaluation will cost $250. I wonder why this is charged, though it will be applied to the repair. I think discussion of the problem could reveal the issue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good service.

Good service. Good coffee. Overall a good experience! Had a very nice time i will recommend to my friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Great experience!

Great experience! Kayla was super friendly and helpful, it was my best experience at this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Asked is very thorough and knowledgeable service advisor.

Asked is very thorough and knowledgeable service advisor. He was very patient and explained all the recommended service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very attentive.

Very attentive. Nice new offices. Friendly. Good service. Good coffee. Overall a good experience! Go v dub.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have tried other VW Dealers to service our Passat.

I have tried other VW Dealers to service our Passat. I still keep coming back to Clay Cooley Richardson. They always do there best to accomodate my request. There service is top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.