Reviews
Purchased a car, understanding it was as is spent pretty much the day there. Had an engine light which I had asked them to diagnose at the time of purchase, stated it was likely an old code and cleared the code from the car. Also had a battery light I had them check as well prior to makingnthe purchase, battery was replaced. Test drove the car again to verify nothing came back on. Came back clear spoke to the sales rep regarding a warranty they were offering. Told it was good peace of mind to purchase it and that he had one as well on his car. I decided to purchase thr Warranty after he explained the so called benifits NVP is the company's name. I paid cash for the Warranty so in the event I decided to cancel it that it was separate from the loan. 3 days later light came back on, took it to a mechanic, turns out it was the wastegate solinoid. Repair was over $600. Called the warranty, pretty much wouldn't cover anything. I went to cancel the warranty for a refund so I had cash in hand for any additional repairs. Its been 8 days since receiving my cancellation confirmation. I was just told by the dealership that the refund, still haven't recieved, will be provided to the lean holder which was entirely separate from my purchase of the warranty considering I paid out of pocket for it, also not disclosed at the time of purchase. I could have put zero down on the loan if i so chose. I was just told that it was "implied" that the refund would go back to the lean holder if I canceled the warranty, it was not. If I was told that I would have simply financed the warranty with the loan, which I could have done. My recommendation, there are plenty of dealerships out there selling used cars, find a different one that does a better job. The car itself minus the out of pocket repairs is fine to be clear, its the dealership I take issue with. They purchase most of their vehicles from auction so its a mixed bag what you are going to get and if there is an issue, dont expect them to actually diagnose the issue prior to purchase and will likely just clear the codes and roll the dice it doesnt come back before you sign the papers. Your better off going somewhere else
Purchased a car, understanding it was as is spent pretty much the day there. Had an engine light which I had asked them to diagnose at the time of purchase, stated it was likely an old code and cleared the code from the car. Also had a battery light I had them check as well prior to makingnthe purchase, battery was replaced. Test drove the car again to verify nothing came back on. Came back clear spoke to the sales rep regarding a warranty they were offering. Told it was good peace of mind to purchase it and that he had one as well on his car. I decided to purchase thr Warranty after he explained the so called benifits NVP is the company's name. I paid cash for the Warranty so in the event I decided to cancel it that it was separate from the loan. 3 days later light came back on, took it to a mechanic, turns out it was the wastegate solinoid. Repair was over $600. Called the warranty, pretty much wouldn't cover anything. I went to cancel the warranty for a refund so I had cash in hand for any additional repairs. Its been 8 days since receiving my cancellation confirmation. I was just told by the dealership that the refund, still haven't recieved, will be provided to the lean holder which was entirely separate from my purchase of the warranty considering I paid out of pocket for it, also not disclosed at the time of purchase. I could have put zero down on the loan if i so chose. I was just told that it was "implied" that the refund would go back to the lean holder if I canceled the warranty, it was not. If I was told that I would have simply financed the warranty with the loan, which I could have done. My recommendation, there are plenty of dealerships out there selling used cars, find a different one that does a better job. The car itself minus the out of pocket repairs is fine to be clear, its the dealership I take issue with. They purchase most of their vehicles from auction so its a mixed bag what you are going to get and if there is an issue, dont expect them to actually diagnose the issue prior to purchase and will likely just clear the codes and roll the dice it doesnt come back before you sign the papers. Your better off going somewhere else
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Have a the vehicle that was a fit for me. Staff was friendly and thorough
Have a the vehicle that was a fit for me. Staff was friendly and thorough
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Done deal
Noah has been fantastic, kind, patient and understanding. Nothing but helpful with getting me into a car.
Noah has been fantastic, kind, patient and understanding. Nothing but helpful with getting me into a car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ok dealership, they really would not deal on price though. I would go back again.
Ok dealership, they really would not deal on price though. I would go back again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Called twice and asked for a return call but didn’t hear back. Drove 45 minutes to look at the truck and went inside to speak to a salesman waited for over ten minutes to speak to anyone but nobody was available so I left. Wouldn’t even think about doing business with them.
Called twice and asked for a return call but didn’t hear back. Drove 45 minutes to look at the truck and went inside to speak to a salesman waited for over ten minutes to speak to anyone but nobody was available so I left. Wouldn’t even think about doing business with them.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Caden was very good, and professional. Everyone was relaxed and friendly! Great experience! AND they made a sale! :-)
Caden was very good, and professional. Everyone was relaxed and friendly! Great experience! AND they made a sale! :-)
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Big inventory with a wide range of vehicle options was more than I expected to see
Big inventory with a wide range of vehicle options was more than I expected to see
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Gary was excellent to work with. He made the car purchasing experience great. I will be referring him to others
Gary was excellent to work with. He made the car purchasing experience great. I will be referring him to others
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Great price, truck as described in add. Gary was very easy and great to work with!
Great price, truck as described in add. Gary was very easy and great to work with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Dealer Gary was very friendly. Explained everything I needed to get going. Excellent service and he is clear and considerate.
Dealer Gary was very friendly. Explained everything I needed to get going. Excellent service and he is clear and considerate.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car