Lexus of Jacksonville

Larry Berry goes out of his way to ensure that his clients are not only satisfied, but looked after appropriately. His depth of experience is quite a resource when figuring out a solution to a repair issue. When Larry is involved, I always leave a happy customer! Thanks Russ Goodman

The representatives are extremely friendly and very helpful. The greeting when you arrive is top of the line as well. They are also very knowledgeable about the vehicles and are able to exactly describe the work that has been done or will eventually need to be done on the vehicle.

Had two issues outstanding from the purchase of my car. Couldn't be more pleased with Mike Needham's handling of them. He had to coordinate with my sales rep and sales manager and handled both issues to my complete satisfaction. He is the epitome of "customer service".

We were very impressed with Shannon Peek from initial contact through delivery of our new RX-350. Friendly, professional and informative, Shannon is the quintessential Sales Associate. His patience in explaining features of the car speaks volumes for those of us slowly entering the 21st century. We are loyal Lexus customers primarily due to style and quality of the product as well as professionalism of Brumos Lexus and team players such as Shannon.

Larry Berry is the most exceptional person at any dealership I have ever dealt with. He is such an asset to your company. He is the reason I bought another Lexus and can't imagine dealing with anyone else. You should give him a new Lexus for all his wonderful service. He goes above and beyond.

Our vehicle had 2 recall notices outstanding on it so we decided to get them taken care of. Our Service Rep. Mike, advised us the work would take about 4 1/2 hours so we would have a loaner vehicle to use while our work was being completed. Whenwe arrived the checkin process was quick and efficient and Mike had us out the door in short order. We did our shopping and had lunch and were pleasantly surprised to get a call from Mike telling us our car would be ready ahead of schedule. Dealership outside emplyees greated us back and transferred our packages to our car. We were pleasantly surprised to find our car had been given a first class wash job and topped off with gas!!! It doesn't get any better.

My service needs were met exceptionally well. My service advisor, Larry Berry, was very professional, supportive, and attentive to my needs. He is truly an asset to your company!

My first interaction with dealers as I began my shopping experience was via email... Lexus Sales Consultant Leonard Morelli responded in a timely manner with an actual email response. Other dealers basically only respond with canned emails... and never answer direct questions... I appreciated the open interaction with Leonard. He made my decision to make the purchase easy, and we completed the agreement to make the purchase in one hour.

Customer satisfaction is foremost at Brumo's Lexus of Jacksonville. Larry Barry, service consultant, goes over and above to make sure the customer is satisfied. The quality and price is what you would expect from a Lexus dealership. Attention to detail is not stated but clearly a practice.

It was easy to make the appointment and they took my car right in. The Customer lounge is very nice, although it was very cold that day inside, as well as outside. My Service manager, Mike Needham is the BEST! He has such a great positive attitude and is so helpful and explains everything easily.