Reviews
How did I ever live without this car ????
My husband and I just purchased a Certified Pre-Owned Lexus CT200 from Brumos. Joy Daunhauer was our Sales Rep and I have absolutely nothing but positive to say about her. In my past experiences many car sales reps tend to brush off any female that comes on the lot by themselves, but not Ms. Daunhauer. She took her time and answered all my questions, I could definitely tell she was very knowledgeable on of the makes of cars on the lot. She was friendly and made a really stressful thing like buying a car, a very pleasant experience. As far as the car goes lets just say there have been arguments on who gets to drive it ! As a person who thought they were a German sports car customer, I must admit that my new little Lexus has stolen my heart !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your high marks of Lexus of Jacksonville! If there is anything further we may do to enhance the quality of your ownership or experience, please let me know. Sincerely, Brian Zehren, General Manager.
Budbarb
We have been Lexus of Jacksonville satisfied customers since 1998. And now under the Brumos ownership it has gotten even better. Courtesy and excellent service have always been there but now with the recent expansion, the overall customer experience has become even better. I met Larry Berry on the previous service visit and will call on him each time I need service. He is courteous and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent rating! It’s our pleasure to serve your automotive needs. Sincerely, Brian Zehren, General Manager.
Amazing Experience always!!!
Because of Shannon Peek, I will remain a loyal Lexus customer!!!! I tell everyone I know about my experience at Lexus of Jacksonville. I am proud to drive my new IS250 F Sport.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for reviewing our dealership and for your excellent rating of Lexus of Jacksonville. If there is any way we may further improve on your experience, please let me know. Best Regards, Brian Zehren, General Manager.
Lexus excellent service.
I love my Lexus RX350. Larry Berry is my service manager and he is great, friendly, helpful and takes good care of us!! We live 80 miles away and it is a pleasure to take my car in for service. My daughter and granddaughter both drive Lexus Hybrid from Brumos Lexus and love them. Larry Berry is also their service manager!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your great feedback in the past. It's definitely our pleasure to serve your automotive needs then, now and in the future. Best Regards, Brian Zehren, General Manager, Lexus of Jacksonville.
Excellent Service and People
A Mr. Shannon and everyone I worked with to purchase my lexus was super great to work as they were both knowledgeable of the cars and easy to communicate with. Thanks Brumos Lexus!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is our pleasure to attend to your automotive needs. We are grateful to you for your favorable review. Best Wishes, Brian Zehren, General Manager, Lexus of Jacksonville.
Lexus
Don did an excellent job in helping me purchase my new Lexus IS 250 F, I was very pleased with his work and would highly recommend him!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I’m glad that you found your visit to be exemplary. If there is anything further we may do to better serve your automotive needs, please don’t hesitate to contact me. Kind Regards, Brian Zehren, General Manager, Lexus of Jacksonville.
Excellent service
Mike N was my service advisor. He's knowledgable and courteous, he made my service experience a very pleasant one. He's a real asset to Brumos Jax .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We will continue to provide this great service to you. It is our pleasure to continue to serve you as we are now part of the Fields Auto Group. Kind Regards, Brian Zehren, General Manager, Lexus of Jacksonville.
Great Customer Service
As usual, the service was performed in a timely and professional manner. Larry Berry, service advisor, provided outstanding customer service in his usual friendly manner. (Building renovations look good too!)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
What a wonderful review, thank you. If there is anything further we may do to better serve your automotive needs, please don’t hesitate to contact me. Kind Regards, Brian Zehren, General Manager, Lexus of Jacksonville.
Excellent service focusing on satisfied customer experience!
Alex was a pleasure to work with. He focused on my main concerns and delivered options appropriate to meet them. His patience and honesty went along way towards our purchase! I highly recommend him to anyone looking for positive buying experience. Thank you Alex! I love my car and the incredible mpg, Lori & Ralph
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your feedback. Thanks for choosing Lexus of Jacksonville! Best Regards, Brian Zehren, General Manager.
My Awesome Experience
Share My Awesome Experience Mr. Rich Gleeson was very professional. He was informative and explained all the features on my Lexus. Rich was friendly and offered his assistance at any time of any concerns I may have. I prefer to deal exclusively with Rich Gleeson.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your wonderful rating. I’m certain our entire staff enjoyed catering to your needs as much as you enjoyed your visit. Take care! Kind Regards, Brian Zehren, General Manager.