Mercedes-Benz of Orange Park

Customer service is top notch. My service advisor is always looking out for her clients. She goes above and beyond to accommodate the needs of her clients. She keeps us informed on the type of service that is needed on the vehicle and what to expect.

Once again, I had a wonderful experience at this dealership! Rodney is always my go to person whenever I am getting my car serviced. He has known my family ever since we first met him when I bought my daughter a brand new Mercedes Benz for her 16th birthday! The dealership is very lucky to have Rodney, he has wonderful people skills, is friendly, knowledgeable, and is always ready to help others. My daughter and wife were also looking at other vehicles and he took the time out to answer their questions, show them some other Mercedes, and he made sure that my daughter got the loaner vehicle that she wanted, so she was very excited! Everyone that we encounter is always very helpful and we absolutely love seeing Randy Kersh who is the Director of First Impressions! He is always so kind, has a smile on his face, and is always genuinely happy to be the face of Mercedes-Benz, his joy is so contagious! We love coming to this dealership!

Once again I received impeccable service from Mercedes of Orange Park! My service advisor Jim Majors kept in constant communication with me during the whole process. Great team of professionals!!

To me this is a great dealership everyone greet you very pleasant and nice attitude good environment

Great service Bob!! He made sure everything was ok while I was waiting for my car to be serviced and updated me during the process.

Rodney Rivers always gives EXCELLENT customer service! and the Service Technicians. Great service at OP

The buying experience was dreadful to start. But when my new car driver panel went blank and had to be towed in I never got world they got my car delivered to them. I was never told it was being fixed or had gotten fixed or when it was completed or what was even wrong. I had to call them and leave messages. Over a week later I went there hoping it was finished and it had been sitting there for who knows how long. Never did speak with my service advisor because she wasn’t there. Some nice guy named Bob helped me out and got me on my way.

Thanks to Bob at Mercedes Orange Park for thorough explanation of work to be done and his engaging personal approach to customer service. My car was ready much sooner than expected-thanks! Also, a big thankyou to Will, who tutored me through my radio issues!

As always, everyone at the dealership was very friendly and knowledgeable helping with everything needed for my vehicle service. Mike Louis kept me up-to-date on everything and I don’t remember the name of the Tire guy, but he was very helpful With information helping me make the best decision for my vehicle. The courtesy breakfast was wonderful and they finished my vehicle in a timely manner.

Anytime that I have taken my vehicle to Mercedes of Orange Park. I have not had a problem. My Service rep Mike make sure that I’m taken care of each and every time that I’m there thanks to the service department for their outstanding customer service.