Tesla Dedham

Hello, I am writing regarding a recent service visit for my Tesla, where I was charged $130 for a wiring repair after my windshield washer stopped working. I was informed that a rodent had entered the frunk area and chewed some of the wiring, which caused the issue. The service team explained that this is something that happens to many Tesla vehicles. While I appreciated their professionalism and the clear explanation of the diagnostic fee and repair costs, I was surprised to hear that customers are sometimes advised to place mothballs or Irish Spring soap in the frunk to help deter rodents. If this is a known and recurring issue, I would strongly encourage Tesla to consider more permanent solutions, such as improved protective coverings or alternative wiring materials that are less attractive to rodents. It would be reassuring to see a proactive approach to prevent customers from repeatedly experiencing this problem. Additionally, I would like to share a concern about my experience while waiting for service. When I arrived, I noticed that Nash allowed other customers to go ahead of me, stating they had been waiting longer. However, based on the number of people in the waiting area, this did not appear to be accurate. I did not appreciate being misled in this way. Overall, while the staff were polite, I believe both the service process and the underlying issue with wiring protection could be improved. Thank you for your time and consideration. Sincerely, M Shane

Purchased a new, Y in July 2020, to my surprise, it came with 450 miles on the odometer, apparently someone purchased and returned it or they gave it to someone to drive. Tesla ignored my written complaint about it. They didn't even bother to erase the GPS info. Then 2 months later, I received notice from Tesla that for $2000, they will essentially unlock the vehicle's potential for greater acceleration. Veh. came w/a 50K mile warranty, just before it expired, the climate control was faltering and it failed. When we brought it to them (2 weeks after booking an appointment) with 50,750 miles. Despite that there was a real question as to whether the a/c failed before the 50,000 miles, they stuck us with nearly a $4,000.00 bill for it. Also, they charged us an additional $750 for failed struts that they originally told us would be warrantied. Their service department is also the very worst, they NEVER answer the telephone (this has happened over 5 times). If you want to schedule an appointment, you must do it, on line, several weeks in advance regardless of the problem with the car. I once asked, in 2020, the service manager why won't they answer their telephone? He told me that their carpet cleaner had damaged their phones (clearly not true). Once they give you your car and take your money, they clearly don't want to hear from you or see you again. I owned several luxury vehicles before I brought a Tesla and have never been treated so poorly. Telsa does not back up its products (in light of the foregoing), They are the vehicular equivalent of the "Soup xxxx" from the Steinfeld TV show. It is unfortunate because their vehicles have real potential to be a great product. Telsa's failure to back up its products and outrageously poor customer service destroys the value of its vehicles. We may have saved on gas, but were "screwed" by Telsa's failure to back up its products (even after only two years post-purchase). The outrageous and infuriatingly poor service was the final straw. I will NEVER by another Tesla. I still like EVs, but I will shop elsewhere.

If I could make them owe me stars I would! I brought my 2015 "S" in for a check due to a rattle . $3600 later for a "repaired" suspension the noise still there. They also upgraded my software and replaced my screen- without my permission. My microphone didn't work; car pulled noticeably to the left, the right and left light warning lights intermittently activated.. and the noise was still there. At return I was told that there was a leak in one of the struts causing the mal-alignment even though it was fine the day before I brought it in- quote: $1600.00. The lights needed entire outfitting/replacement- $3200.00. Enough. They re-aligned the car (still pulls to the right) and I declined the other repairs. On exit and driving within the first 24 hours I note that the rear suspension (site of the "repair") is not normal- feel every bump as a thud! rear is 6 inches from ground. The noise is gone- it was a faulty "brake pad spring not properly secured". Cost nothing! Not Happy!

We have been surprised and extremely disappointed by our experience with Tesla in Dedham. Our new car was scheduled for Pick up. My husband arrived and only then they informed us that the car was not yet on the premises. He returned 48 hours later and was offered a car that he astutely observed was not in fact able to take a charge or hold a charge. They have now been giving us the runaround for 2+ weeks making no effort to make amends for their errors and providing absolutely no reason to have confidence that the next vehicle they offer us will be mechanically sound and structurally dependable. There is no way to reach the staff directly and all of our efforts to speak with a manager have been thwarted by his refusal to call us back.

Yes, there are some issues with Tesla customer service, but this is what I'd expect from a newer company. There have been a few minor software bugs with the car since owning it, which have been quickly resolved by software updates. Our car needed a part replaced within a few months of picking it up. We use our M3 for our family car so needed it repaired asap and couldn't wait the week or so it would have taken scheduling service through their app. It took a bit of effort to reach someone, but I did and they took it in immediately. They gave us a MX to drive around in the mean time. I understand that there are customer service issues, and some minor tech issues, but this is far outweighed by the benefits of driving this car. The folks that complain, don't mention how their car has actually improved since first picking it up through software updates. They don't mention that the software and technical features of their car are unlike anything else. Tesla isn't trying to pull one over on their customers... They're the new guys and having growing pains. So, if you want to complain about your ultra fast, all electric, state of the art Tesla.. or complain about not being able to reach someone right away, go back to the fumes.. go back to the navigation that never knows the fastest route.. go back to the animal hide. I'll keep my Tesla, and even with their faults, I'm quite pleased.

Bought my model 3 online. Was delivered in 2.5 weeks to Tesla Dedham where I picked it up at my scheduled appointment time. Everything was ready for me. They had a guy sit with me in the car to give me a tutorial. Was in and out of there quickly. Great experience! No haggling on prices, no quotes. This is how all car buying should be in the future.

Have had to take my Tesla in for repair 4 times in 6 months of ownership. Car is fun to drive but the service is horrendous. At first it was long waits to get the car fixed. Today I brought the car in with a significant cosmetic defect affecting all 4 wheels caused by a design flaw. Tesla refused to honor the warranty. Now I have to sue this dealership in small claims to get them repaired. AVOID. Tesla service is not even remotely close to the service I've gotten on the 3 prior vehicles I own, and I paid less for those cars. Won't be buying another one. I'd go back to a gasoline vehicle if I had no other choice.

Horrendous experience all around. Our original car was damaged in transit. They gave us a different one as a substitute. This car is a lemon. In the process of spending 20 days in the shop over the first 4 months of ownership, we have come to realize that the company is extremely poorly run. No one is in charge and no one is accountable for anything. This is a ship without a rudder. You might get lucky and get a good car, but if you don't, you are screwed like us. Go somewhere else.

I am sorry to see the other reviews that had a bad experience. I have not seen this myself. I bought my Tesla Model S two years ago. Everything went like clockwork. They spent a lot of time explaining the car and it's workings. I just picked up my car today from Tesla in Dedham after it had it's 2 year maintenance. They provided me with a free loaner, another Tesla Model S in new condition. I found everyone to be professional, helpful, and courteous. I have never had any trouble reaching anyone at Tesla, whether I wanted to ask a question or schedule service. The car itself is fabulous. It is so much better than any other car I have ever driven. I know that when you have had a bad experience you are motivated to write a review. I thought it was important report my good experience as well.

First off fabulous car. But every other aspect about Tesla's (dis)organization is poor. I went to pick up the $100k+ car which I bought on line (order completely wrong), not ready, had to wait an hour. When I finally it drove away I realized they had not charged it, so I had to go back and charge. The second key was not programmed and all attempts at getting this to happen have ended in frustration. They committed to deliver it and never showed. Called in, wait times on service calls "estimated 1 hour". I can see why Elon shot one into space... only only space cadets can service.