Reviews
Great dealership, great staff!
Great location. I visited in the afternoon and it was quite busy. Surprised by their level of service. Evan helped me with all my questions. Very attentive and knowledgeable. Will definitely be recommending and coming back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lee, we're glad to know you had a positive experience with Evan at our location. We appreciate your recommendation and look forward to seeing you again at Ron Tonkin Chrysler Jeep Dodge RAM Fiat!
Service department is lacking in education.
Service department is lacking in education. Work was incomplete. No quality checklist to make sure all work was complete. UPDATE: Ron Tonkin reached out. They were every helpful in correcting the issue. Thank you for taking care of your customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I'm sorry to read about your experience with our service department. We strive for excellence in all areas of our operations, and it's clear we fell short during your visit. I'd like the opportunity to discuss this further and see how we can make things right for you. Please reach out at your earliest convenience - Thank you, Don Tacla - Service Manager - (503) 261-4930.
Thank you so much for updating your review of Ron Tonkin Chrysler Jeep Dodge RAM Fiat to five stars! I am so glad to hear that your concerns have been resolved and you are satisfied with your experience. If there is anything else I can do for you, please don't hesitate to reach out. Best, Don Tacla - Service Manager - (503) 261-4930
Excellent service and vehicle knowledge.
Excellent service and vehicle knowledge. Seamless purchase processing and car prep. We highly recommend Tonkin!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Ron Tonkin Chrysler Dodge Jeep RAM Fiat. We appreciate your business and hope to see you again soon!
Beau Thomas was amazing!
Beau Thomas was amazing! Highly recommend him. Very informative, great personality, a very nice individual!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Car was in the shop over two and half weeks.
Car was in the shop over two and half weeks. I called after two weeks 11 times and left 5 voicemails over the span of 1.5 weeks just to receive a response. I would look at the other Jeep dealerships for servicing or perhaps not a Tonkin dealership since customer obsession is missing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Don Tacla donald.tacla@tonkin.com
Everarddo totally helped me to figure out how to use the
Everarddo totally helped me to figure out how to use the Jeep Grand Cherokee after I had been driving it for two weeks. I wanted to return the car and now I am so thankful for the car. Thank you so much Everaddo! You were so great to deal with! 5 stars plus for sure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ron Tonkin Chrysler Dodge Jeep RAM Fiat, we look forward to having you as one of our valued customers for many more years to come!
Beau was an awesome salesperson listened to us and got us
Beau was an awesome salesperson listened to us and got us what we needed! Awesome customer service all around
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
The whole group was informative and extremely courteous.
The whole group was informative and extremely courteous. I would give my experience a perfect 10
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear Don, Taylor, and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
I would recommend them to anyone
Awesome service from everyone , for the first time I had a lot of laughs and the car buying experience was fun ! I would highly recommend that you buy a car from Ron Tonkin !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ron Tonkin Chrysler Dodge Jeep RAM Fiat.
Beau and AAron made this transaction smooth and very
Beau and AAron made this transaction smooth and very understandable. It was great to work with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Ron Tonkin Chrysler Dodge Jeep RAM Fiat. It's great to hear that Beau and Aaron were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!