Reviews
They were thirsty to sell a car, they sold me a car that
They were thirsty to sell a car, they sold me a car that didn’t pass their inspection. Then they tried replace with options that was not comparable. I found a car on their website myself for same price, then the price was marked up then next day. So I ended up not getting a car from them, then 30 days earlier the down payment came out of my bank account for a car I never got from them. This was a horrible experience from beginning to end. They did absolutely nothing for the inconvenience. Customer service sucks!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or y ou can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon
They were very nice And I didn't have to wait too long
They were very nice And I didn't have to wait too long it's too long and I will go back to them
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!
The service manager went out his way to make my
The service manager went out his way to make my experience satisfying. He gave me all the information I needed. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the great review and welcome to the Hendrick family!
Isiah was great to deal with & got me into my business
Isiah was great to deal with & got me into my business vehicle with no problem
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the great review and welcome to the Hendrick family!
Terribl Communication was terrible service was terrible
Terribl Communication was terrible service was terrible took three days to get my car seen never use this dealership again
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or y ou can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon
One of the best and friendly dealership I have been to a
One of the best and friendly dealership I have been to a great team thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the great review and welcome to the Hendrick family!
Pues me sentí Patty’s hechas 100% el muchacho hizo buen
Pues me sentí Patty’s hechas 100% el muchacho hizo buen trabajo excelente ser humano vendedor
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review and welcome to the Hendrick family!
Eric Chavez has gone above and beyond with customer
Eric Chavez has gone above and beyond with customer service and helping me with the recent recall in my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!
Eric took care of all of our needs in a timely fashion,
Eric took care of all of our needs in a timely fashion, even though we had to drive back from Florida. My wife and I appreciate your hard work eric. thank you
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!
The service agent Aleisha was patient informative
The service agent Aleisha was patient informative professional and very precise with dealing with my issues.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!