Reviews
I made an appointment for an alignment and to program a
I made an appointment for an alignment and to program a new key fob, waited for 2 hours and nothing was done at the end Super bad service
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon
Had a great experience.
Had a great experience. Work was done in a timely manor and was treated very well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!
My service provider montae Williams was extremely
My service provider montae Williams was extremely helpful. He went above and beyond to make sure I knew what was happening . He delivered everything he said he would & I am truly greatful to have had him as my service provider .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!
I had an issue with my ram truck and the issue was
I had an issue with my ram truck and the issue was resolved professionally by Alesia.. I really appreciate her concern and willingness to keep my best interest at heart!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!
I’m really thankful that Sha’ron Hester and the team were
I’m really thankful that Sha’ron Hester and the team were able to help me finalize the purchase of my new 2022 Challenger. Sha’ron was very knowledgeable about the vehicle, personable and just an overall great salesperson. I can tell not only by the dedication she has shown me, but also how well she talks about Rick Hendricks, that she loves what she does, and im happy to have worked with her and the rest of the team on this deal!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great review and welcome to the Hendrick family!
Lamonte, had GREAT CUSTOMER SERVICE!
Lamonte, had GREAT CUSTOMER SERVICE!! He keep me updated with truck and very knowledgeable about what was going on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!
Aleshia did a great job at keeping me informed and
Aleshia did a great job at keeping me informed and keeping it real. Going back for more services tomorrow and looking forward to having her assist me! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!
Upper management lacking social skills.
Upper management lacking social skills. Do not assume consumers are ignorant. Give answers pertaining to questions, be polite and understanding.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon
The customer service was horrible!
The customer service was horrible! Everyone gave me incorrect information which caused me to spend money on renting a car from a rental agency.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon
I have been to this place a couple times and every time I
I have been to this place a couple times and every time I am delighted with my visit. Everyone is very nice and accommodating. Definitely recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review and welcome to the Hendrick family!