Reviews
Steve was very accommodating and provided updates...
Steve was very accommodating and provided updates throughout my visit. I appreciate the attentiveness, the options he provided for a ride, transparency about the wait time. Love WiFi and coffee bar. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Moekent, we are so pleased you enjoyed your visit to BMW of Southpoint! If you have any further questions, please give us a call. We're always happy to help!
E36 m3 alignment and inspection
My experience at BMW southpoint service was fantastic. My tech was Alex Spuria. Alex is very experienced and knowledgeable on the e36 chassis, he got my non-standard suspension and tire setup perfectly aligned and educated me as to why the car is riding so hard. Can’t wait for my next visit!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terry, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Southpoint. We are always more than happy to assist you if anything else comes up. Take care!
Ruptured brake line repair
My car’s driver side brake leaked brake fluid that caused the brakes to malfunction. The parts were ordered during horrible which caused the car repair to be delayed. However, the Jason Glidden, my advisor, handled the situation well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bayo F, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BMW of Southpoint “THANK YOU” for your great customer...
BMW of Southpoint “THANK YOU” for your great customer service. From scheduling the service to picking back up my vehicle, everyone was top notch. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Angelafennell, we are so happy to read such a great review about BMW of Southpoint! If you have any further questions, please give us a call. We're always happy to help!
Excellent Customer Service
Appreciate your excellent customer service, Jason Glidden! Thank you for your kindness, professionalism, and always ensuring my service visits go so smoothly. You are truly an asset to your organization.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Linda R Birkhead, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!
Service Experience
Every time I brought my X5M to the service I enjoyed the knowledge exchange with my service advisor Nate Gibson, like the wheel alignment, toe-ion are different from the ordinary X5 and tire balance need low profile setting ? And Joyce Powell, the loaner coordinator, she is nice and always gave me a nice clean car for me to run some errands. Thanks to them to make every visit to the shop an interesting one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Calvin Wu, we are so happy to read such a great review about BMW of Southpoint! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service with Customer Service
Greeted by Malcolm Fields with a smile from the moment the door opened. Excellent customer service and great service with video of maintenance. Communication while waiting is appreciated either in person or by text.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nc Jsc, we are so pleased you enjoyed your visit to BMW of Southpoint! If you have any further questions, please don't hesitate to reach out! Thank you, and have a fantastic day!
Great customer service - new battery needed
Nate Gibson is an ultimate professional and always provide great customer service. He is consistent and thorough. This is the kind of service we have come to expect from him and it is appreciated. Thanks Nate
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Msaunders, we're happy you found Nate and our staff to be so supportive during your experience here at BMW of Southpoint. Please let us know if there is anything else we can do for you; we are more than happy to help!
Hendrick BMW of Southpoint
ALWAYS great service. Work with Kenneth Bruton, Service Advisor. Always thorough and takes the time to properly understand issues and gets them resolved. BMW of Southpoint makes you’d are customer #1 as far as they are concerned. I have bought two cars from them as will I will buy my next one from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jim Hawkins, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
great service
Nate was helpful and diligent in getting my 650i serviced. Will be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tim, we are so happy to read such a great review about BMW of Southpoint! Please let us know if there is anything else we can do for you; we are more than happy to help!