Seattle Jeep

Timely service, very conscious to update me if additional problem found & status of service completion.

I brought my truck in with 2 issues and in need of an oil change. I got it back 4 days later with neither issue accurately diagnosed, a part replaced unnecessarily, and out $1400. That's after they told me I have $5000 of "Urgent" work to be done on my truck even though I had just had all that work done elsewhere (They literally looked at my odometer and recommended all that work without even looking at the truck and admitted this to me). Still need to take my truck elsewhere to get this work done. So all in all it was a $1400 oil change. Pretty blown away by how bad this experience was.

good service Irritating automated voice contact. Went in circles and dead ends. Then repetitive messaging for feed back.

Oil change took longer than expected. Was supposed to speak with new service manager about a couple of matters but instead was canceled. Felt ghosted, again. Those that I did interact with were kind and professional. Just disappointed that everything that was scheduled and promised fell short when it came to fulfillment.

Everything was good with the exception my oil change took two and a half hours. Had an appointment at 8:30 and would have been nice if someone would let me know it was going to be longer

I am sharing this to warn others about the predatory pricing, incompetence, and total lack of accountability at Seattle Jeep. I recently purchased a 2013 Subaru Forester I was told was "inspected" and in "good working order." Despite a sticker price under being $10,000, the dealership attempted to inflate the final cost to over $15,000 at the table with excessive fees and a $1,000+ penalty for not having a trade-in... I eventually paid $12,000 and change out the door. ( Well over fair market value, trusting that a major dealership’s inspection made the premium worth it.) My trust in Seattle Jeep was a dangerous mistake. Within one hour after leaving the dealership; taking my family for a spin, the HVAC system failed to work completely. The windshield fogged so heavily I could not see to drive, creating a major safety hazard. A diagnostic by a Subaru specialist (AWD Auto) revealed failing A/C compressor bearings that were burning up, leaking high-pressure lines, and low freon. Additionally the heater blower fan wasn't working properly. The total cost to make this "inspected" car safe was $2,446.46. When I confronted Sales Manager Ryan Walen, he was dismissive, questioned my mechanic’s integrity, acted almost as if i was making it up, and attempted to hide behind an "As-Is" sale. However, in Washington State (RCW 62A.2-314), all used cars carry an "Implied Warranty of Merchantability." A dealer cannot waive this by simply saying "As-Is"; it must be explicitly negotiated with a written list of specific defects being excluded. Since I was told the car was "inspected" and in "working order," they are in clear breach of this warranty. Ryan Walen told me he would look for a solution, but he has stopped returning my calls for 9 days. Because of this carelessness and the refusal to rectify a clear safety failure, I will be reporting Seattle Jeep to the Better Business Bureau (BBB) and warning everyone I know to stay away. They are happy to cheat their customers and ignore Washington consumer protection laws. Save yourself the headache and the potential $2,500 ( or worse ) repair bill, shop elsewhere.

I appreciated the quick feedback and thorough communication. I will bring my jeep back in 3 months

I like the work they do. All my trust is in James Gil. He’s been my service advisor for a number of years now and I feel he has my best interest at heart. He’s very personable and good natured and is happy to explain the pros and cons of any service I need.

They were great from the beginning to the end and I have bought many cars from different dealerships and they were the best by far

My Advisor was Eliza. She was very courteous and professional. She provided great follow-up.