Seattle Jeep

I like the work they do. All my trust is in James Gil. He’s been my service advisor for a number of years now and I feel he has my best interest at heart. He’s very personable and good natured and is happy to explain the pros and cons of any service I need.

They were great from the beginning to the end and I have bought many cars from different dealerships and they were the best by far

My Advisor was Eliza. She was very courteous and professional. She provided great follow-up.

Not professional I was over charged, they wasted my time Manager was helpful but kept me with same rep even after complaining

Mechanic was unable to diagnose the issue. I ended up paying them $400 then having to take the vehicle directly to another mechanic

Diagnostic was incorrect. Not the drive train it was the power train!!! Wasted hours of my time and two unnecessary trip to the dealer. Credit card security is questionable?? Service staff was friendly but two days to do 4.6 hour repair seems like poor management.

I‘ve had multiple issues with the service I’ve received at this location. Every time I bring up an issue, there’s always an excuse or a lack of accountability. I was there on Feb 3 for an oil change then they did not reset my oil sensor. When I called back the next day, the receptionist told me that I could just do it on my own. Why would I have to do that? I’m sure I am paying for a service and I’m not getting 100% of that service. I also brought up that my mileage was not updated on my paperwork. The receptionist then asked if it was the sticker for my car. No, again I repeated that it was paperwork and she just did not have anything to say about this. I understand my accent might come off a little strong but I try to speak slowly and clearly when I call in. You are in Seattle, with multiple people with different language backgrounds. When I’ve brought this up to management previously, they use this as an excuse. Pretty much telling me that it’s my fault that they cannot understand. Really bad service and customer attention well or there lack of.

Eliza was very helpful and made sure that the repairs were being taken care of. I would recommend this dealership to get things done...especially Eliza.

Great customer service!! Did exactly as promised!! Shuttle driver was excellent and very professional. I would recommend Seattle Jeep to friends.

Service completed as expected. Took longer than it should, given it was scheduled. Comfortable waiting area with WIFI, water and restrooms.