Seattle Jeep

Service completed as requested. Comfortable waiting room with WIFI. Given printed vehicle condition report for records.

Very experienced team provided great service Thanks for getting me back to work on time!

The Staff is very kind. And supportive taking care of my Jeep. They are very knowledgeable

Wonderful people to work with and very professional to keep this 2016 van running. Supplied OEM parts and they were happy to install. Have a history with this dealer for more than two decades so a little biased.

kept me informed, handled everything and made it all easy for me, so, fantastic. Thanks

Took my 2024 Pacifica kin for its first oil change at 4600 miles. All went well!

Forced to pay under protest for a defective safety recall. Avoid the service department at Chrysler Dodge Jeep Ram of Seattle. They performed the corporate 73B safety recall on my 2018 Pacifica Hybrid, which directly bricked the vehicle’s central communication network (Active Code U0001-00 CAN C Bus crash) and disabled my hybrid systems (U0412).Instead of fixing their defective software update for free under federal recall mandates and my Hybrid Powertrain Warranty, the store manager forced me to pay a $284.67 'diagnostic fee' under protest just to get my vehicle back. To make matters worse, their technician noted on the invoice that the van actively needs a 9-module software flash to fix this network conflict, yet they tried to charge me an additional $812.50 to perform it.I have already escalated this to Stellantis Corporate (Case #96653106) and have officially filed formal complaints with the Washington State Attorney General's Consumer Protection Division and the NHTSA. If you want a dealership that honors safety recalls and federal consumer laws, go somewhere else.

Trusted, efficient, no surprises thoroughly my 10 years + experience with Seattle Jeep and specifically my service manager James Gill. Excellent customer service and communication. Had a major complicated engineer issue a few years back and his communication and direction throughout was excellent. Would’ve given dealership a 5 but a little bitter as a long time customer and they did not honor a 10% coupon after I checked out. I forgot I had it. I think many places would be proactive to ask about it. Was a $150 savings and just a hard no-sorry, when I mentioned it. Take care of the customer. Especially your loyal ones.

little problem with my Jeep, would come out of cruise , turns out it was not a minor issue and it was handled so very well, with no excuses ,just explanations of what was happening. Eliza, keep me informed and handled everything along the way. could not ask for more been working with CCDJ group sense 1990. Thanks for all you do

This place is classic "bait and switch" and then try to gas light you when you point it out. Toxic practices in the hopes nobody actually reports it and/or nobody actually reads the reviews. I will be filing with the AG and FTC, so that box is checked. You can read the review and avoid them and check the other box. Together we can get them to either be honest to their customers, or close down. Onto the review! If you read these reviews, the theme is the same. They engage in dishonest, bait and switch pricing. Their website clearly advertised a price (that was listed as the "no surprises at the dealership price"). Of course, that "no surprise" price was filled with surprises! When I called the woman who answered immediately got defensive and asked for proof. I sent screenshots at her request. The response was to get even more defensive and imply that it was somehow my fault for not recognizing the error. Gaslighting 101. I think it is better just to put screenshots than explain further. They clearly practice deceptive pricing and then try and hide behind "it was an error". It is frustrating that a business wants to lead with such dishonesty. You can judge for yourself, but hopefully you can save yourself the angst of spending anytime with this business. Their response when I caught them doing this was to ghost me and stop responding. It is not an honest business. You can also google about the current state of Jeep as a brand and quickly becomes a one two punch. Summary: Avoid. Avoid. Avoid.