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Inquired initially online and had a sale guy call me up
Inquired initially online and had a sale guy call me up within minutes. I got straight pricing, confirmed no dealer mark up and made an appointment to come in. They had the car ready for me and all the paperwork completed in advance (took some coordinating). I showed up on the appointed time and was driving out of there within 30 mins! Surprisingly, it was the smoothest new car purchase I've had...really.
Thank you for your review, Branden! We believe communication is important, and are pleased to know that your visit was smooth and well-coordinated. We will always be here to take care of all your automotive needs. Seattle Jeep looks forward to your next visit with us.
I had a check engine light come on my 2017 ram 3500,
I had a check engine light come on my 2017 ram 3500, codes were a def reduction and diesel particulate regeneration filter. I was worried that it would cost me $$$ since I’ve heard some bad horror stories about it. But it just an engine air filter problem and they fixed it immediately. Only cost $200! Not only that but they have quick appointments. I would visit here again if I ever had a problem again.
Thank you for your positive review, Ben. We appreciate reading that your experience here at Seattle Jeep was a positive one. Please do not hesitate to reach out to us directly for any needs you may have in the future. Have a great day.
Over all this was a good experience; however, I knew
Over all this was a good experience; however, I knew exactly what i wanted and even with knowing what I wanted, Jeep was still not capable in giving me all the extras I asked for and was willing to pay for. I do not think the previous sentence is a dealership issue, rather it is a Chrysler issue. The only downside, and the reason for only getting 4 stars, is that I still had to haggle over the price of my “Special Order” Jeep 4XE after it had been ordered and showed up to the dealership. The order had been placed and i was printed a receipt of the price and then when i came to pick up the vehicle, i was asked to pay +1500 dollars more than the price quoted at the time of ordering. In the end, the Dealership honored the original price they had printed on the price sheet at ordering….almost. But, that was not a fun experience for me since, from the start of the ordering process, i did not haggle with them on the price, i was willing to pay what they quoted, when they initially made the order on my behalf to start with. Everyone was nice and polite though.
Hello, thank you for providing feedback and we appreciate your positive rating. We strive to provide all of our valued customers with the best quality service at great value. We are pleased to read that your experience here at Seattle Jeep was a positive one, and please do not hesitate to reach out to us directly for any further assistance. We hope to have the opportunity to improve your next visit, and have an amazing day.
Excellent service no hidden fees Great communication
Excellent service no hidden fees Great communication they fed ex me a pair of Oakley sunglasses I left in trade in A++++ all the way through the buying process and follow up
Thanks for taking the time to leave a great rating, Douglas. We are glad you're happy with our friendly customer service and hope to see you again at Seattle Jeep.
SCAMMER alert!!! Stay away from them!!!
SCAMMER alert!!! Stay away from them!!! Do not buy from them!!! Do not talk to them!!! Advice to vehicle buyers: Search for new car using some aggregation websites. Talk to out of state dealers, and do not pay these scammers at MSRP or additional "market adjustment" fees. These dealers already make enormous profit from the price difference, manufacture cash back and kick back, when selling at MSRP price. Here is my experience: Their sale department can lie about almost everything. Talon gave me a quote for a vehicle for ~$49k (+ tax, license and doc fee and no other fee) on 11/5, with ~$1,700 discount. On 11/12, I called in, he figured out that I might have more interest to the vehicle, so he decided to bump the car price from ~$49k to $56k with additional $5k market adjustment fee. He first lied that the previous quote was last month ago and new month increased the price. After I caught his lie that the invoice was less than 7 day old, he threw even more lies about pricing change due to vehicle status update from "being built" to "in transit". He even started to accuse me that was my fault not to accept his invoice 7 days ago. These scammers will never honor their words until we force them to. We have to force them by not doing business with them.
Hi Alex, Thank you for the opportunity to respond to this concern about our business. I have had the opportunity to interview our team and your interactions with them. We are sorry that we are not able to sell the Pacifica Hybrid below our cost. I do have written correspondence confirming that this is a high-demand product and providing complete transparency about the pricing. In fact, I have a close friend and colleague who also wants to purchase this vehicle- there's simply no way to do so for the price offered by our customer. We always strive to provide an outstanding experience. Our customer did advise that this review would be forthcoming if we would not sell for a price below our cost. Unfortunately, we are not in a position to do this when so many of our customers want and need this in-demand car for their families. Please don't hesitate to contact me if I can provide further information. Best, Thi Nguyen General Manager (206) 418-5068 email@example.com
I was in just to look at the jeeps, but two hours later
I was in just to look at the jeeps, but two hours later drove away with a 4XE Rubicon which I’m in love with. Sales staff was great and the best finance manager I’ve ever dealt with at any dealer ever!
Hello, we appreciate your amazing 5-star rating and your kind review. We are happy to read that you have a positive experience with our Sales team members here at Seattle Jeep. Have a great day.
After buying several new cars over the years, I would say
After buying several new cars over the years, I would say this was the easiest & most positive experience I have had. 1st - with construction "sale" going on, their prices can't be beat compared to other dealers. People were great - Terry was very good to work with, explained features very well, answered all my questions and was low pressure, great guy all around. Sales manager was very quick to come to agreeable sales price and trade-in value so not a bunch of back and forth which I have experience in past. Financing via Scott went smoothly, quick and low pressure and very helpful in finding best rate. Overall, great experience.
Thank you for your perfect star review. We are overjoyed to read our Sales Team provided the most positive experience you have had and worked to get you a great deal on your trade-in. Congratulations on your new vehicle. Please don't hesitate to reach out to us at Seattle Jeep if we can be of any further assistance.
It's my 3rd consecutive time leasing from this dealership
It's my 3rd consecutive time leasing from this dealership and I continue to be happy with the service and experience. August and his team are pros. Jennifer, Immanuel, Quadir, and Wineska were great to work with and they got me the Cherokee 4xe that was so hard to find; and even put in late hours to accommodate my schedule. Can't say enough about the team here. Thanks again I will be back! - Lino & Fam
Congratulations on your new Jeep Grand Cherokee 4xe, Lino! We here at Seattle Jeep are honored to have earned your continued business and delighted to learn you always have a great experience working with our Sales Team. Thank you for your amazing review and don't hesitate to reach out to us whenever needed.
Trent is by far the best service rep I've worked with
Trent is by far the best service rep I've worked with yet. Everyone there is a pro but Trent really makes the whole process super easy and stress free.
Trent in service and technician Bennie are the best on it
Trent in service and technician Bennie are the best on it like fly’s and very knowledgeable