Seattle Jeep

Improved. Keep up good work to give great service and taje care of yiye employees

Dealership would not accept responsibility for improperly installing a defective PTU in my Cherokee with 60k miles. Repair cost nearly 5k. They were required to recall about 100k Cherokees like mine since they knew defective PTU was defective. Even though they knew original PTU was faulty, I had to pay for repairs since my car was not included in a batch recalled. I won't do business with this dealership anymore because they won't take responsibility for mistakes they make. Buyer beware.

The intake was quick. Very clear communication. Really appreciate the text updates during the service work to keep me informed. Were able to diagnose and fix a secondary issue I was having that wasn't included in the original service scope of work. Excellent service and I plan to return for future service work.

Good service. Eliza is a fantastic service writer. Never any worries when dealing with her. Also a shout out to employee. Robin Smith who has also been a big help.

Excellent and timely service. James Gill is a terrific and helpful service adviser to work with.

My sales rep was very nice and went out of his way to check warranty information on my vehicle (Thanks!) but the overall experience was underwhelming. I wasn't in a hurry so it wasn't a big deal, however, I scheduled an oil change in advance which I'd expect to be a short visit. I was told it would be under an hour. It ended up taking a little over 2 hours. I didn't get any updates to say it would take longer. I was given a paper of the multipoint inspection but no detailed explanation of services. After getting into my car, the techs didn't even take the time to reset my Oil indicator.

Nice people and good service kind of expensive have always used you guys sometimes hard to get in

I did not like the pressure of buying. I knew what I wanted so didn’t really need a salesman to assistant. The man who was the only one who spoke Spanish was not very kind at times had attitude. Not friendly at all.

I forgot that I stopped coming to this service center over a year ago and was reminded why this last visit. I left with my media center broken by them without responsibility taken, and treated horribly by the service manager my partner spoke to to try to resolve the issues. So here is the timeline of what went down. I went to get my oil changed and to have my media center diagnosed. To be clear, the media center was working in all ways, except for occasionally disconnecting when my phone was plugged into the USB. That is all that was wrong with it. After a $240 charge for a simple diagnostic to tell me it needs to be replaced completely and that they can do it for $1,066, they gave me back my wrangler with a dirty rag sitting inside the car and the radio blasting and an error screen on (without the keys nearby or without the car started). No one explained to me that it was not only now broken, but it was permanently on this error screen (even once the car was parked for hours without use which would drain my battery and force me to have to jump my car). This felt hugely irresposible to not explain this to me and when I asked for help, I felt dismissed and told I could either leave it overnight again or come back (after my ride had already left). Flash forward to the next day, I was given no call, no message. I tried to contact the service department for almost two hours to no avail. My partner called for me as I was needing to work and spoke with a service manager who was right off the bat, incredibly rude to my partner. When my partner asked for this to be prioritized since it was there since 7am the day before and I had to get my car back for a trip, he said something like, "why should we prioritize you over everyone else?". When she alerted him to the fact that my media center was working before and then was broken by them doing the diagnostic (their only remedy was to completely disconnect the radio by the way or have us pay $1,066 to replace it) he blatantly and rudely denied any responsibility for this issue. It was highly unprofessional and deeply disturbing that this is the way a manager would speak to a customer. My partner was speaking up for herself and for us at this point and he just doubled down and got even ruder. I was listening to the entire conversation with my jaw-dropped at his gross unprofessional behavior. After much debate with our service agent upon picking up the vehicle, we got a partial refund for the diagnostic. But now, I have a broken radio, cannot use my phone in the car, and have been forced to take the fuse out to keep the car battery from dying. I feel like I should have received a full refund for this huge mistake they've made and for the beyond poor customer service and treatment we received from the service manager. I now know for sure that I will never return to this location or servicing company ever again. You lost a loyal jeep wrangler customer for life.

Check in was fast, i was out in 90 minutes. At home noticed settlings wew not reset. (Windshield wiper). If it was reset then, perhaps we have a problem that needs to be better diagnosed for feedback when this indicator life is still showing after a service please confirm you actually didn't reset the functionality thank you.