Reviews
Great service and got my car back in less time than
Great service and got my car back in less time than predicted. Will be back for service in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for giving us the opportunity to earn your business! We look forward to seeing you again next time here at Napoli Kia!
What an amazing experience we had at Napoli!
What an amazing experience we had at Napoli! Dave our salesman was awesome, and everyone in the office who handled the paperwork, etc. Looked on lot at 2pm had a new car by 3:30pm!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy Dave made this such a great experience! Thank you for taking the time to tell us about your quick five-star visit to Napoli Kia!
Very sad will never buy a car from them.
Very sad will never buy a car from them. Poor service. Maurice and Dennis liars. They never return your calls when an issue arose.,
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are disappointed to see this review and want to understand what happened to cause the poor rating. Please reach out at your earliest convenience so we can discuss this in more detail and find a resolution. Thank you, Salvatore Liuzzo - General Sales Manager - 203-787-5850
Very friendly and professional.
Very friendly and professional. Still need to get the repairs done when the parts come in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback and rating! We look forward to seeing you again at Napoli Kia!
Great service.
Great service. Was quick and professional. Would recommend. Also very nice selection of classic cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for saying so, Keith! We look forward to assisting you again! - Napoli Kia
multiple repairs that were NOT actually repaired.
multiple repairs that were NOT actually repaired. Truly poor performance and service. $800 spent, drove it off the lot and the issue is unresolved. Definitely not road tested. HUGE INCONVENIENCE and NO MINEY BACK!!!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello - we're sorry to hear you're continuing to have issues and would like the opportunity to get some additional details from you so we can look into the situation with our team. If you could please contact me directly at your earliest convenience, it would be greatly appreciated. Thank you, Ruben Burgos - Service Mgr - 203-787-5850
I dropped my car off the night before, left the keys in
I dropped my car off the night before, left the keys in the box, and they called to confirm what was being done in the morning. Awesome job! Only thing that would be helpful is to have direct number to contact viruses the call center. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We appreciate the feedback and hope we have the opportunity to serve you again in the future. Take care! - The Napoli Kia Team
I’ve called several times to have a question answered.
I’ve called several times to have a question answered. I was told I would get a call back but never did. I ended up having to call them back myself. Then once I did, it sounded like they answered the phone but never answered when I said “hello” several times. It sounded like a butt dial. I could hear noises in the background but nobody never answered me. Then I was put on hold. They ended the hold then hung up on me. I had to call them back and finally was able to get my questions answered.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We regret that you had difficulties getting a return phone call and want to help resolve these concerns for you. Please contact me directly to discuss this situation. Thank you, Ruben Burgos - Service Mgr - 203-787-5850
Napoli Kia takes good care of my car.
Napoli Kia takes good care of my car. I do not have to wait for a long time when I come for service. The Customer Waiting lounge is comfortable and relaxing. All the service representatives I have had have always attended to my needs. My favorite was Frank. Now Jennifer is doing a great job.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your review! We're so happy that our team catered to your needs! We look forward to seeing you again at Napoli Kia!
YOU GUYS DO A GOOD JOB WHEN I BRING MY CAR FOR SERVICE!
YOU GUYS DO A GOOD JOB WHEN I BRING MY CAR FOR SERVICE!!!🥰 IM HAPPY
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting Napoli Kia with your service needs, Debbie! It means a lot to hear that you're happy and we look forward to seeing you at your next visit!