Rountree Moore Chevrolet

My family and myself were 14 hour from home and our truck was broke down. Greg in service got us right in to repair and took care of the extended warranty. They also had us a ride to a motel room for the night. We had stopped at another dealership and it was going to be two or three days before they would even look at our truck. Truck is fixed and we are on the the road as fast as possible as promised.

The service advisory I got was very helpful and pleasant to work with. She was very knowledgeable with he problems.

One of the easiest dealerships to work with. Never have any issues getting things done or taken care of !!

We have bought several vehicles from them and have always been pleased with their sevice. They are Quick and make it easy. You are in and out quickly.

Quick and easy car buying process. Great salesperson to work with, very satisfied with the experience.

Very kind, professional salesman. Would definitely recommend this salesman and dealership to other people in the community!!

Wasn't in lot very long and was Greeted very quickly. No Pressure at all from the gentle.

I recently took my truck to Roundtree Moore after my dash showed a DEF warning. I purchased my own scanner, which indicated that the DEF heater had failed. When I researched the issue, I saw that some vehicles have had recalls or extended coverage for DEF heater problems. I called the dealership and was told that if it was a recall issue, it would not cost me anything. I brought the truck in and explained exactly what my scanner showed. I was told they would check it out and let me know before doing anything. A few hours later, I received a call confirming that the DEF heater was out — the same issue my scanner had already identified — and was quoted approximately $1,180 plus labor to replace it. I was also informed that my truck had gone into limp mode. When I declined the repair, I was told I owed $238 just for them confirming the DEF heater was out. I was also told it would cost an additional two hours of labor to force a regeneration to get it out of limp mode — something my own scanner is capable of doing. I understand dealerships charge diagnostic fees, but it is frustrating to be told beforehand that it may not cost anything if related to recall, then be charged nearly $250 to confirm what was already diagnosed. The total repair estimate being well over $1,000 plus labor only added to that frustration. I believe customers deserve transparency and clear communication upfront about diagnostic costs and potential coverage before work begins. Unfortunately, this experience did not leave me feeling confident or valued as a customer. That is my honest experience.

I appreciate everyone who played a part with my trade in. The staff was amazing. Smooth transition. Richard D. Was excellent. He’s the guy.

Great people everything was smooth they did exactly what they promised low down payment and low monthly payments I would recommend this place to everyone I will definitely be getting another vehicle from here!!!