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Mercedes-Benz of McKinney

(855 reviews)
Visit Mercedes-Benz of McKinney
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (888) 650-0079 (888) 650-0079
Used (888) 650-0104 (888) 650-0104
Service (888) 654-5189 (888) 654-5189

Reviews

(855 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of McKinney from DealerRater.

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Clear communication, no pressure, knowledgeable - they

Clear communication, no pressure, knowledgeable - they respected our time and our preferences. We were made aware of various protection packages, without any pressure or wasted time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Joe, we are so pleased you enjoyed your visit to Mercedes-Benz of McKinney! Please let us know if there is anything else we can do for you; we are more than happy to help!

I highly recommend their dealership for sales and

I highly recommend their dealership for sales and services. They are friendly and so keen to assist.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We really appreciate your positive review! We look forward to your next visit! Take care!

Great service department.

Great service department. Very attentive and through. Adam is a terrific manager and he has a very good staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Mercedes, we really appreciate your positive review! We look forward to your next visit! Take care!

Outstanding customer service during test drives yesterday

Outstanding customer service during test drives yesterday and today with Mr Glen was outstanding and very professional with patience and caring . Also Mr Chris in finance department during purchasing my car who too his tone with passionate and caring to help and facilitate the process . Thank you ??

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Parvaneh, we really appreciate your positive review! We look forward to your next visit! Take care!

Gabi was very nice and knowledgeable.

Gabi was very nice and knowledgeable. We would definitely go back to him for our car needs. Chris was also very nice. Thank you both for everything! I highly recommend going here for your car needs as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Robert, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

Excellent management team, Good sales associate, and lot

Excellent management team, Good sales associate, and lot of inventory to choose from.I recommend Mercedes Benz, Plano for your new cars and pre owned cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are so pleased you enjoyed your visit to Mercedes-Benz of McKinney! Please let us know if there is anything else we can do for you; we are more than happy to help!

My experience at Mercedes Benz McKinney was stellar!

My experience at Mercedes Benz McKinney was stellar! My sales rep, Glenn, was courteous, friendly and kept in touch throughout the entire process. The finance team was great, and it was a pleasure working with Chris. Highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Lakeidra, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Overall good buying experience from this dealership and

Overall good buying experience from this dealership and sales Manager. Negotiations went as expected and received new car instructions very well mannered. All suggestions are appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Chandra, we are so pleased you enjoyed your visit to Mercedes-Benz of McKinney! Please let us know if there is anything else we can do for you; we are more than happy to help!

Very pleasant experience.

Very pleasant experience. Did not feel pressured. Finance manager explained all options. I already had financing but he offered various alternatives that fit better. Sales agent was very knowledgeable, transparent and patient reviewing all features of the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Cynthia, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

I have NEVER had a better buying experience in my life!

I have NEVER had a better buying experience in my life! They go over and beyond to have a great car purchasing experience! I will buy no where else!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Dealer response

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!