Reviews
Write a reviewWould give zero stars if possible.
Would give zero stars if possible. This dealership is everything that gives used car dealers a bad name. Austin is a liar who will do and say anything to make a sale. Was in on 29 Jun 2024 to buy a truck. Initially everything good and I completed transaction. Over the next couple days I realized the truck as been in an accident. It has had sever damage which was poorly repaired and even a bent rear axle rendering the truck unsafe to drive. These people don't care about you or any danger they put you or your family into as long as they make some money. I haven't even seen the full estimate to repair the, as Austin put it, "great" truck he sold me but I expect it to be well over 5k and maybe over 10k. After all this I was able to speak to them one time. Once they realized that I knew about the issues with the truck they completely ghosted me. This problem must occur often enough that they screen the calls to the main office. I can not say this strongly enough. Do not walk run from this dealer
Would give zero stars if possible.
Would give zero stars if possible. This dealership is everything that gives used car dealers a bad name. Austin is a liar who will do and say anything to make a sale. Was in on 29 Jun 2024 to buy a truck. Initially everything good and I completed transaction. Over the next couple days I realized the truck as been in an accident. It has had sever damage which was poorly repaired and even a bent rear axle rendering the truck unsafe to drive. These people don't care about you or any danger they put you or your family into as long as they make some money. I haven't even seen the full estimate to repair the, as Austin put it, "great" truck he sold me but I expect it to be well over 5k and maybe over 10k. After all this I was able to speak to them one time. Once they realized that I knew about the issues with the truck they completely ghosted me. This problem must occur often enough that they screen the calls to the main office. I can not say this strongly enough. Do not walk run from this dealer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Fantastic experience
Had been looking for a car for about a month and this dealership popped up with one. They were about an hour and a half away so wasn’t too optimistic. Emailed back and forth with Austin and everything seemed to good to be true. Told me everything I wanted to hear told me he’d make it worth my while and give me top dollar for my trade and wouldn’t give me any run around. We drove up and he made good on everything he told me. Not one unpleasant or unexpected thing the whole way. Have already given his contact to a girl that works for me who is looking. I’m a hard to please guy too, so that’s saying something. It’s a smaller lot but good selection of nice newer cars. Seriously amazing experience.
Fantastic experience
Had been looking for a car for about a month and this dealership popped up with one. They were about an hour and a half away so wasn’t too optimistic. Emailed back and forth with Austin and everything seemed to good to be true. Told me everything I wanted to hear told me he’d make it worth my while and give me top dollar for my trade and wouldn’t give me any run around. We drove up and he made good on everything he told me. Not one unpleasant or unexpected thing the whole way. Have already given his contact to a girl that works for me who is looking. I’m a hard to please guy too, so that’s saying something. It’s a smaller lot but good selection of nice newer cars. Seriously amazing experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Service
We stopped by Ponca Auto on Saturday looking for a used truck, we were looking at a 2011 Dodge pick up. It was in very good condition and Angie took care of us like you want to be. Financing was also easy, got our new insurance card and drove the truck home
Excellent Service
We stopped by Ponca Auto on Saturday looking for a used truck, we were looking at a 2011 Dodge pick up. It was in very good condition and Angie took care of us like you want to be. Financing was also easy, got our new insurance card and drove the truck home
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best Car Buying Experience EVER!!!
I am so impressed with the service we were provided! We have Edward an idea of what we wanted, he found it. We told him what we wanted to pay down and monthly, THE OWNER found us financing we could live with, Angie even brought paperwork to my husband and I to make things easier and in less than a day we left with our low mileage newer, used car! I am so impressed with this dealership! Top notch service! I will definitely do more business with them!
Best Car Buying Experience EVER!!!
I am so impressed with the service we were provided! We have Edward an idea of what we wanted, he found it. We told him what we wanted to pay down and monthly, THE OWNER found us financing we could live with, Angie even brought paperwork to my husband and I to make things easier and in less than a day we left with our low mileage newer, used car! I am so impressed with this dealership! Top notch service! I will definitely do more business with them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Place to buy!
These guys were great to buy from. Very friendly and very helpful. Especially in my time crunch of needing a car they got me one very quickly! This is my third vehicle and will def go back for future purchases!
Great Place to buy!
These guys were great to buy from. Very friendly and very helpful. Especially in my time crunch of needing a car they got me one very quickly! This is my third vehicle and will def go back for future purchases!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great shopping experience!! Great sales ladies!!Th
Friendly very helpful!!! Easiest buying experience I've ever had!!!!! I would definitely buy another car from them and refer people to them. Thank you for all the help you ladies gave me!!
Great shopping experience!! Great sales ladies!!Th
Friendly very helpful!!! Easiest buying experience I've ever had!!!!! I would definitely buy another car from them and refer people to them. Thank you for all the help you ladies gave me!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
4th vehicle purchase from Ponca Auto
Went that extra mile to make we got the vehicle we wanted. Great service everytime we go there. This was our 4th vehicle purchase from them.
4th vehicle purchase from Ponca Auto
Went that extra mile to make we got the vehicle we wanted. Great service everytime we go there. This was our 4th vehicle purchase from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Friendly and simple
Sales people were very nice and honest. Buying was a simple, stress free experience. I would recommend Ponca Auto World to any one looking for a stress-free experience.
Friendly and simple
Sales people were very nice and honest. Buying was a simple, stress free experience. I would recommend Ponca Auto World to any one looking for a stress-free experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Friendly Experience
Ladies were very friendly and knowledgeable. Low pressure and easy to negotiate with. Lot has great selection of used vehicles and especially used trucks. Truck was exactly as described. Kind of people you would just hang out with if you weren't buying a vehicle. The way truck buying ought to be!
Friendly Experience
Ladies were very friendly and knowledgeable. Low pressure and easy to negotiate with. Lot has great selection of used vehicles and especially used trucks. Truck was exactly as described. Kind of people you would just hang out with if you weren't buying a vehicle. The way truck buying ought to be!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
great service & people!
The people were super helpful and made sure all my needs were met in what i wanted in a car and were super friendly and understanding. i would definitely recommend them for anyone wanting to buy a car!
great service & people!
The people were super helpful and made sure all my needs were met in what i wanted in a car and were super friendly and understanding. i would definitely recommend them for anyone wanting to buy a car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
