Roanoke Ford

4.6 out of 5 4.6
Rectangle 48
Sales 8:00 AM - 4:00 PM
Service 8:00 AM - 12:00 PM

Roanoke Ford Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2017

Roanoke Ford was purchased from Geiser Ford on August 29th of 2016. The owner Matt Gastman, was raised and lives in Roan

...

oke. He is also a partner at Roanoke Motors and has been in the car business all of his life. Our goal is to make the car buying experience easy and enjoyable. We want to save our customers both time and money. Come on out for a great experience!!

"Roanoke Ford- BIG CITY SAVINGS WITH SMALL TOWN SERVICE!!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 8, 2019

    Very qualified service department. Everyone treats you like family.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Leonard, thank you for your wonderful response to the quality of service our staff provides! We are happy our team is able to make you feel so welcom...e! We hope to be of service to you again! Take care!

  • 4.0 out of 5
    October 11, 2019

    When checking vent filter the glove box was not replaced properly. Had to remove it when I got home and put the cylinder back together so the glove box... would work properly.

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us this feedback, Gary. We sincerely apologize that this visit was not up to the standards that we strive to pr...ovide. If you have any questions or concerns, please feel free to reach out to us directly. We hope to see you again soon!

  • 1.0 out of 5
    July 25, 2019

    The check engine light came on when we drove the truck home on Saturday and it failed the emissions test in Missouri on Monday morning. . I would not... have bought the truck if the check engine light would have been on when we test drove it. I have contacted the dealer and was told that someone would contact me back . I have yet to hear back from them. I would like the truck fixed so it will pass the emissions test or have the sale cancelled. I was assured on Tuesday morning that I would hear back from them. It is now Thursday and I have yet to hear back from them. I cant license the truck in Missouri because it failed the emissions test. After my experience I would not recommend this dealer to anyone.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Greg, thank you for the review. We appreciate appreciate your patience and bringing this experience to our attention. If you are willing, please... contact us at (309) 923-2141, at your nearest convenience. We look forward to hearing from you.

  • 5.0 out of 5
    June 17, 2019

    I am very pleased with the buying experience at Roanoke Ford. I believe they were fair with my trade and the price of my new vehicle. While I could have... gone to several other dealers who are located closer, I chose to travel the extra miles because I know the sales and service departments will take care of me and my family at Roanoke Ford.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 12, 2019

    Travis was my Sales Representative. He did an excellent job showing the various Ford Escapes and models. He was prompt on follow on all my questions.... The buying process in formative and easy. I highly recommend Travis Troyer for all your buying needs looking for next car!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Michael for coming in and giving us a shot. Travis is a super star salesman. Please explect the same service from our service department. "B...IG CITY SAVING WITH SMALL TOWN SERVICE"!

  • 5.0 out of 5
    January 2, 2019

    We set up a time to test drive a ford edge that we found online. It was clean, ran beautifully, and you could really tell they do the right thing. I wasn't... sold and our salesman, Shawn Kempf found us the perfect vehicle within our price range. Much less pressure than other dealers we visited. Very small town feel with people who actually care. We ended up with a ford explorer and it was a wonderful deal! I would highly recommend this dealership. We got the extended warranty and it was almost at cost. They did whatever they could to get us the car we wanted!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hail, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope you continue to choose Roanoke Ford... for all your vehicle needs! Take care!

  • 5.0 out of 5
    December 21, 2018

    Highly recommend any potiental Ford buyer to check out Roanoke! Chris went above and beyond to meet our needs! I was an out-of-state buyer and were able... to setup up the complete via phone calls/text without issues. Literally drove in 6.5 hours and drove back home with two new f-350s. Great experience!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 18, 2018

    Shawn Kempe made our used truck purchase a great experience. Mike had the paperwork ready and was quick to finish the sale. We are very satisfied with... our new to us truck.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for your kind words and congratulations on your new vehicle! If you ever need anything else from us, please feel free to give us a call ...or stop by. Have an awesome day!

  • 5.0 out of 5
    October 17, 2018

    I want to a minute to thank Shaun and Mike at Roanoke Ford! Shaun was sawesome to work with when we were looking for a used F-250. No pressure and very... knowledgeable about the truck I eventually purchased. Shaun was so helpful and Mike in finance had everything ready to go when we arrived. I have purchased quite a few new and used vehicles and this was my Best experience ever. Thanks to all at Roanoke Ford in Illinois for making our expierence a Great One!! Love my Truck!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bob, thank you for your wonderful response to the quality of service our Staff provides! We try to provide all of our guests with a great atmosphere a...nd world-class service that you can trust. Thanks again for your business! Take care!

  • 5.0 out of 5
    July 26, 2018

    Did have a few issues but the team really went out there way to make sure I was happy. Sales and manager team very trustworthy. I did have a delightful... experience!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, Thanks for your business. We appreciate it.

View More Reviews