Mercedes-Benz of Gilbert

Deandre has been fantastic. Works quickly and diligently to satisfy his clients. Highly recommend him! I was very pleased and impressed with the salesperson and dealership with my car purchase.

Worst experience by the service department, John Hastings has no experience and didn't recieve any training on how to treat clients and communicate with them, I left my car for voice assistant problem, they claimed the car need software update, after leaving the car for for a day and half, I received the car back with the same problem. Texted John sharing my frustration with no response. Unprofessional ethics .

Recently purchased a used 2022 Tesla model Y from them. The vehicle had rear end accident that both panels as well as the read bumper were damaged. The carfax was clean. The dealership never disclosed this to us, and we found out because we ordered a 3rd party inspection since we bought it from out of state. when we asked if the vehicle was fine. they kept saying that there was no accident at all. When the purchase was complete and after we paid for transportation company to bring the car to us, the 3rd party inspection report was disclosed to us after a delay so the car get to us first. This was after we pushed them to send us the report. They are in business of buying and selling cars but the sales manager Omar intentionally denied knowing anything about the accident. We are now left with a car that has a moderate to severe rear end accident while we paid full price of a an accident free vehicle. They offered compensation but they made us sign a paper that we don’t sue them later. They kept the check to make sure the document is signed. We had no choice but to accept it since the vehicle was already transported to our state and it would have been a huge financial loss. Be careful with them especially the sales managers.

Clark smith has been fantastic. Works quickly and diligently to satisfy his clients. Highly recommend him!

I recently had the pleasure of purchasing a stunning GLA 250 Benz from Mercedes of Gilbert, and I cannot express how delighted I am with the entire experience. From start to finish, Clark Smith, my sales representative, went above and beyond to ensure that I had a seamless and satisfying car-buying journey. From the moment I stepped into the dealership, I was greeted with a warm and inviting atmosphere. The staff at Mercedes of Gilbert exuded professionalism, and their knowledge and passion for luxury cars were evident. Clark Smith, in particular, stood out with his exceptional customer service skills and in-depth understanding of the Mercedes-Benz lineup. Throughout the process, Clark was attentive to my needs and preferences. He patiently guided me through various models and options, taking the time to answer all my questions and address any concerns I had. His product knowledge was extensive, and he made sure I understood the features and benefits of the GLA 250 Benz thoroughly. What truly impressed me was Clark's transparency and honesty. He never pressured me into making a decision or upselling unnecessary add-ons. Instead, he focused on finding the perfect vehicle that aligned with my lifestyle and budget. It was evident that he genuinely cared about my satisfaction and long-term happiness with the purchase. Once I settled on the GLA 250, Clark expedited the paperwork process efficiently, ensuring that everything was in order. He also made certain that the vehicle was impeccably detailed and ready for delivery on the agreed-upon date. The entire experience was seamless, stress-free, and enjoyable. I am now the proud owner of a beautiful GLA 250 Benz, and I have Clark Smith and Mercedes of Gilbert to thank for making it possible. I wholeheartedly recommend visiting this dealership if you're in the market for a Mercedes-Benz or any other luxury car. Clark's exceptional service and the dealership's commitment to customer satisfaction make them stand out from the rest. In conclusion, my experience with Mercedes of Gilbert and Clark Smith was top-notch, and I couldn't be happier with my purchase. Thank you, Clark, for going the extra mile to ensure that I had a positive and memorable car-buying experience. You've gained a loyal customer, and I will gladly recommend you and the dealership to my friends and family.

save yourself the stress and go elsewhere for your Benz purchasing needs. These guys are despicable. my brand new S Class took a week to get shipped out AFTER payment was collected, arrived COVERED in dirt. The dealership was not helpful at all about my discontentment with the condition in which I received my “brand new” car (it wasn’t in brand new condition) all they offered was a car detailing. Didn’t even cover a paint correction I had to get done after reviving my car. On top of the scratches the hood was not paint corrected at all and was 2 totally different shades. They spam my mail constantly as well I wish I went elsewhere.

Please stay away !!!!!!!!!!!!!!0 They are such of liers. Anne Sostman Ian Simpson and Rebecca Rushing very good actors should play in hollywood Hidding some information about check engine light on and not share all information then told me car is sold Whoever buy Maybach 57 from them yesterday Be carefull!!!!!

James Jayjack couldn't have been more helpful. We bought 2 cars through James, he made the process incredibly easy. He is the kindest and nicest guy ever!, very efficient and we are so happy with our beautiful cars. Thank you James!

Glenn Davis was extremely helpful and accommodating. He kept us informed of the progress on our build and the delivery to the dealership. He actually picked us up at home on the day of the delivery of our GLA and coordinated the final paperwork and gave us an operating over view of the vehicle. Very good experience.

This is my 1st time purchasing a Mercedes after 6 months; I am very unsatisfied with the professionalism and service. They basically sold me a car with defects that they were aware and weren’t disclosed to me prior purchase. Then documented the defects in their system a week later after I purchased the car. This is my 4th time dropping the car off for the same reason (seat replacement and rattling noise in the dashboard) and with a new defect (windshield motor). My car has been in the shop since May 5th without any resolute. I’ve left several voice messages with the Sales Manager. Currently, I haven’t received any return calls from someone in leadership. I also requested the name and number for District or Regional Manager. I was informed they either don’t have access to that information or they are unable to give it to me. I am waiting someone in leadership position to give me a call. You have my number. I am the owner of the SL450 - that has been there for 20days.