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Five Star Subaru of Grapevine

(4,327 reviews)
Visit Five Star Subaru of Grapevine
Sales hours:
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Sales Service
Monday 8:30am–7:30pm 7:00am–8:00am
Tuesday 8:30am–7:30pm 7:00am–7:00pm
Wednesday 8:30am–7:30pm 7:00am–7:00pm
Thursday 8:30pm–7:30pm 7:00am–7:00pm
Friday 8:30am–7:30pm 7:00am–7:00pm
Saturday 8:30am–7:30pm 8:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 485-1570 (888) 485-1570
Used (888) 485-1678 (888) 485-1678
Service (817) 500-4916 (817) 500-4916

Reviews

(4,327 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Subaru of Grapevine from DealerRater.

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Very pleasant and a fair deal too.

Very pleasant and a fair deal too. Thank you so much. This is my third purchased car purchase from Five Star.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

STARRVUE, Thank you so much for your kind words and for choosing Five Star Subaru! We're thrilled to hear that you had a positive experience with Cameron, Greg, and Darryl. Your satisfaction is our top priority, and we look forward to helping you enjoy your new car. Stay in touch at 817-438-1700. Congratulations! Best regards, David Cheney, General Sales Manager

Service reps were very attentive and communicated during

Service reps were very attentive and communicated during the whole process.. i look forward to my next visit.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jcastllo, We're so grateful for your kind words! Your positive review means a lot to JD and our service team. Thank you for choosing Five Star Subaru. We look forward to hearing from you again at 817-438-1700. Best regards, Jakob Ritter, Service Director

There’s a reason they won top Subaru dealer in the USA!

There’s a reason they won top Subaru dealer in the USA! Great service, clean facilities, helpful staff, and easy transactions. Happy to be a part of the 5 Star Family and excited to take my new Outback on plenty of adventures!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Congratulations, SHEARERMA, on your purchase! We wanted to say thanks for taking the time to share your experience with your Five Star Subaru sales team. Thank you again for your business. We hope to hear from you again at 817-438-1700. Best regards, David Cheney, General Sales Manager

Easy to deal with.

Easy to deal with. Made appointment same day . Took care of routine maintenance in timely manner. Also looked at another issue I had . Took care of it immediately . Washed car and I was on my way

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Steinway379, Your satisfaction is our top priority at Five Star Subaru. We're grateful for your business and your feedback. Please don't hesitate to contact us at 817-438-1700 if you need anything else. Thank you, Jakob Ritter, Service Director

If you want a Subaru, this is the dealer for you.

If you want a Subaru, this is the dealer for you. They are very welcoming and not overwhelming. Chief James, thank you for hooking us up!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a good experience with each persona and each dept,

I had a good experience with each persona and each dept, I would do it again

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

SPRINTER0, Thank you for shopping at Five Star Subaru and for sharing your feedback. Your business is important to us, and we're dedicated to providing exceptional service. Reach Tobias and your sales team at 817-438-1700 should you wish to revisit the features on your new car. Enjoy your ride! Best regards, David Cheney, General Sales Manager

Casey Pierce was great to work with!

Casey Pierce was great to work with! Was able to drive several different vehicles and make a final decision on which one worked the best for us. The entire purchase process was great from beginning to end.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations, RCARTER74133, on your new car from Five Star Subaru. We appreciate your business and value your feedback. Your positive comments about Casey are appreciated. Let us know when you have vehicle questions at 817-438-1700. We are here for you. Thank you, David Cheney, General Sales Manager

it definitely was a five star experience.

it definitely was a five star experience. david was welcoming without being over-bearing and the financing process was smooth

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations, MARKHERMAN079! Thank you for shopping for your new car at Five Star Subaru. Customer satisfaction remains our focus. Reach us at 817-438-1700 with questions about your Subaru. Enjoy your drive! Thanks again, David Cheney, General Sales Manager

I work With sales associated BB He was super helpful and

I work With sales associated BB He was super helpful and knowledgeable. Also, I had a pleasure to speak with GM Scott Mir and the deal was super smooth. I definitely recommend others to try this dealership. They are extremely nice friendly and give you a great deal.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

COACHYOUSEF, We are so grateful you shopped at Five Star Subaru. BB, Scott, and your sales team welcome questions about your vehicle at 817-438-1700. Let us know how we can share our knowledge. Thank you, David Cheney, General Sales Manager

I had a wonderful experience at Five Star Subaru

I had a wonderful experience at Five Star Subaru dealership. The customer service was excellent. I was not pressured by any salesperson and I feel like I got a great deal on my purchase. Shout out to Chief and Corbin for their customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Mejcampbell, Thank you for shopping at Five Star Subaru. We appreciate your business and endorsement. Please don't hesitate to call 817-438-1700 with any questions. Enjoy your drive! Best regards, David Cheney, General Sales Manager