Reviews
They had a large selection of cars which meant they had
They had a large selection of cars which meant they had exact what I wanted. Shannon was so helpful and made sure we got a great deal too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
BLUMANTHA, We are happy you shopped with us at Five Star Subaru. Shannon is very focused on helping you enjoy your car. Please stop by or call 817-438-1700 to revisit the features on your Subaru. Thank you for your business and endorsement. Best regards, David Cheney, General Sales Manager
Every interaction I had with this dealership was so
Every interaction I had with this dealership was so positive! They have the nicest, most helpful staff who listen to what you want and make it happen.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Avfult, We are so excited to help you enjoy your new Subaru. Stop by Five Star Subaru or call 817-438-1700 to revisit any of the features on your car. We want to make this your best ownership experience. Thank you, David Cheney, General Sales Manager
Great visit.
Great visit. Mike was awesome. Quicker completion than expected. Having a loaner was a bonus
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, marker24.nikki, for taking the time to rate your Five Star Subaru service visit. Mike and our techs welcome your questions at 817-438-1700. We are focused on timely service and sharing our knowledge. Safe travels, Jakob Ritter, Service Director
Great experience.
Great experience. Love our car. Casey was wonderful and made the process very easy. Thanks for everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
RAFMERI8830, We are excited to help you enjoy your new car from Five Star Subaru. Casey and our sales team welcome you to stop by or call 817-438-1700 to revisit your Subaru's features. Congratulations and please stay in touch. Best regards, David Cheney, General Sales Manager
This was one of the best experiences I have had servicing
This was one of the best experiences I have had servicing my Subaru over the past several years. Jose was very knowledgeable and courteous, and they were able to complete the needed service in a timely manner. They were also very reasonable with the cost which I greatly appreciate. I would highly recommend this dealership for your car service needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
M2024, We appreciate helping with your vehicle care at Five Star Subaru. Reach Jose or me at 817-438-1700 if you need our advice. We want you knowledgeable about your Subaru. Thank you for your business and feedback. Take care, Jakob Ritter, Service Director
Great dealership and my sales person Jordon was very
Great dealership and my sales person Jordon was very helpful. Great customer service. I recommend this dealer and sales person to anyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Eileen, We are happy to hear Jordan was a great help during your shopping visit at Five Star Subaru. Should you have additional questions, please stop by or call 817-438-1700. We are here to help you! Thank you, David Cheney, General Sales Manager
Received very good service communication was excellent.
Received very good service communication was excellent. Happy with the repairs that were needed and the warranty work that was completed. Matthew, the service agent took very good care of me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Brenda, for rating your visit to the Five Star Subaru service department. Reach Matthew and our techs at 817-438-1700 for advice any time. Let us know when you need our expertise. Best regards, Jakob Ritter, Service Director
From sales to service (and every other department),
From sales to service (and every other department), customer service always goes above and beyond my expectations. My expectations are very high, so finding a dealership that exceeds is rare. I highly recommend Five Star Subaru of Grapevine for all of your car needs!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
J Tackla, We appreciate your loyalty to Five Star Subaru! Thank you for recognizing our efforts and please call 817-438-1700 any time you have vehicle questions. Your driving enjoyment is our focus. Thanks again, Jakob Ritter, Service Director
This employee really goes above and beyond to help a
This employee really goes above and beyond to help a customer. You’re lucky if you encounter her and her manager Jason.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Richard, On behalf of Lauren and Jason, thank you for rating your Five Star Subaru service experience. Between visits, reach us at 817-438-1700. We are here to address all of your maintenance or repair concerns. Safe travels! Best regards, Jakob Ritter, Service Director
They made my experience at buying a car perfect.
They made my experience at buying a car perfect. Before we got down to business they made sure my family was taken care of. They took us to the snack bar made sure the kids had something to eat and drink. And then we sat down and we looked at the exact car we wanted. And the price we wanted there was no back and forth we told them are wants and needs in a vehicle and they got everything on our list. I would go back any day. And I will be buying another car here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations, DPENRY2012, on your new car from Five Star Subaru! We look forward to helping your family enjoy your vehicle. Stop by or call 817-438-1700 when you need our advice. We look forward to seeing you again. Thank you, David Cheney, General Sales Manager