Reviews
Mike, my service advisor, did an outstanding job dealing
Mike, my service advisor, did an outstanding job dealing with my car and I am happy and relieved with the outcome. However, I do not have a get deal of trust concerning the maintenance checks especially the one done at 90000 miles. And charging $199 per hour for labor…WOW!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Great experience!
Great experience! Went in to look at a used truck and left with a Subaru Outback. Jordan and Jeremy were so helpful and actually listened to me and my needs! I appreciate their kindness and their knowledge of their vehicles!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations, Trudy, on your new Outback from Five Star Subaru. Reach Jordan, Jeremy, or me at 817-438-1700 should you have questions. We want to help you enjoy your car. Thank you, David Cheney, General Sales Manager
We had the most amazing car buying experience at Dr.
We had the most amazing car buying experience at Dr. Sam Pack’s Five Star Subaru. Joe Tareen was a joy to deal with and Brandon in Finance was friendly, upfront, and honest. We definitely recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations, Jeff, on your purchase at Five Star Subaru. Please stay in touch at 817-438-1700. We are here to help you enjoy your car. On behalf of Dr. Pack and our team, we thank you! Best regards, David Cheney, General Sales Manager
I enjoy the experience this location gave me.
I enjoy the experience this location gave me.. five stars in my eyes.. I am grateful they listen to my need and help me pick my dreams car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Michea, Thank you for being a valued Five Star Subaru customer. Complete customer satisfaction is our focus. Please stay in touch at 817-438-1700. Let us know if there are features on your car you would like to revisit. Best regards, David Cheney, General Sales Manager
I’m very happy with my 1st service, Jason was polite and
I’m very happy with my 1st service, Jason was polite and respectful, explained what they going to do to my car, and tell me how long its going to take to do all that service. I feel like they are really care for their customers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quan.hoangdl, Thank you for rating your first Five Star Subaru service experience. We will work hard to make certain all of your visits are efficient. Reach Jason and our techs at 817-438-1700 with questions. We are here to help whenever you have concerns. Best regards, Jakob Ritter, Service Director
Our saleslady was outstanding!
Our saleslady was outstanding! She helped me immediately and thoroughly when I called about a car on the website. She picked us up from the airport when we flew in to pick up the car!! Her explanation of the features of the car was excellent. She has followed up after our purchase to see if we had questions about the car or technology. It was delightful to work with her! Everyone at the dealership was very friendly and helpful. We felt like everyone was trying to help us get the car we wanted with clear pricing information. I had been to another dealership in our home state that had such pushy sales manager that I did not want to purchase a car from that dealership. We had a great experience at Five Star Subaru.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dad, We're thrilled to hear about your amazing experience with Hayden and our team! Thank you for choosing Five Star Subaru. We strive to make car buying delightful, and it sounds like we hit the mark! Enjoy your travels in your new car and call us with questions any time at 817-438-1700. Best regards, David Cheney, General Sales Manager
Travis was great.
Travis was great. He texted us daily to keep us updated. Service department is excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Racer x, We are happy you found your way to Five Star Subaru. Travis and our techs can be reached at 817-438-1700. Let us know when you need maintenance or care advice. Thank you for your endorsement! Take care, Jakob Ritter, Service Director
Their customer service representative took personal
Their customer service representative took personal responsibility to see that my Forester's service was excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, falcon549, for taking the time to rate your Five Star Subaru service experience. Deion and our techs are readily available at 817-438-1700 for additional care concerns. Safe travels and call on us any time. Best regards, Jakob Ritter, Servcie Direcotr
Great service!
Great service! David Hendricks was very easy to work and communicate with. He made the experience great altogether.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
JMAG530.JM, Thank you for your business and feedback. David and the Five Star Subaru staff remain available at 817-438-1700 for your new car questions. We want to make this your best driving experience. Best regards, David Cheney, General Sales Manager
Excellent guidance through the sales process!
Excellent guidance through the sales process! We got the best car that my wife could pick!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations, MERLE76040 to you and your wife on your new car from Five Star Subaru! We are focused on helping both of you enjoy your Subaru. Let us know if you would like to revisit your vehicle's features at 817-438-1700. Thank you for taking the time to share your feedback. Take care, David Cheney, General Sales Manager