Cooper Ford Hours
Welcome to Cooper Ford. We are your place for new and used Ford models in Carthage, NC. Formerly Phillips Ford, we now a
re the top dealership to purchase a Ford in North Carolina because of our hometown feel and excellent pricing. We also are always ready to grant our customers the Cooper Commitment, which includes one year of oil changes and tire rotations plus a lifetime of multi-point inspections. That means your friends at Cooper Ford are always ready to help out at the drop of a hat.
"Those qualified customers who have been affected by the Hurricane will receive A Plan pricing from Cooper ford"
Your general sales manager was extremely rude to me as a lady and even pointed his finger in my face. My husband had to call him out on his behavior and... he stated he didn’t care if he had our business or not. He didn’t need to be “educated” by the likes of me about my car and frankly didn’t want my car...just another import to bother with. When I tried to find you, the owner, you had fled so you would not have to deal with your consumers. I will contact the Better Business Bureau to make a complaint a boo your sales manager who in my face stated he was not a motivated salesman and did not care if he made sales or not and would be as ugly as he wanted to be and that was how it was going to be whether we liked it or not and a complaint against your dealership. As you know, I am a determined lady. Also, if my review gets removed, I will only post it again and recontact the BBB for weeding out the negative reviews and keeping the few positive reviews in order to deceive the public.
Mrs. McNeil, I am very sorry you felt the need to write this very ugly review of our store. My staff and I get up every day and make it a point to be... as courteous and respectful of our guests as we can possibly be, it is who we are and who we will always be as long as I am the owner. Our store is in a small town and with a very tight knit community that values courtesy and respect for everyone and I can assure you that is what we do. We would be run out of town if we conducted ourselves in any other way and especially in the way that you describe in your review. Even if our customers don't end up buying from us we try and give the best car buying experience they have ever had and most tell us that is exactly what we deliver. Our Ford customer satisfaction surveys are typically at 100% every month and if not at 100% they are very close to it. We are not perfect by far but we strive to be everyday and this review you have written is not only unfair I believe it to be dishonest, with everyone that I have spoken to that was witness to your visit none of what you say happened actually did and that is just not right. I can assure you that if I could remove this review I would because I don't believe it be anything close to how you describe what happened, we would never behave in that manner to anyone. I / we work extremely hard to keep our reputation in the community as good as it can be and always do the right thing even when it is not in our best financial interest to do so. Again, even if we don't agree on numbers I can assure you we will always be respectful and thankful for just the opportunity of anyone becoming a customer of ours. Aaron Cooper
I drove over 300 miles to buy a vehicle, (and we have a lot here in D.C.!!), and I can tell you, it was well worth the drive!! They do exactly what they... say they will, and don’t play any of those, “Dealer games!”! Great dealership/GREAT PEOPLE!! They have a Customer For Life in me!!
I walked in put my keys on the counter and told the man oil/ tires/ state inspection. The service manager looked up, smiled and introduced himself to me!... It just got better from there and I love the attention to customer service! The salespeople did not jump all over me, the manager was engaging and the owner, Mr Cooper, was fantastic!