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Honolulu Ford

(2,264 reviews)
Visit Honolulu Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:30pm
Tuesday 8:30am–8:00pm 7:00am–5:30pm
Wednesday 8:30am–8:00pm 7:00am–5:30pm
Thursday 8:30am–8:00pm 7:00am–5:30pm
Friday 8:30am–8:00pm 7:00am–5:30pm
Saturday 8:30am–8:00pm 7:00am–4:00pm
Sunday 10:00am–7:00pm Closed
2020 state dealer award
View 15 awards
2020 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 347-1095 (888) 347-1095
Used (888) 815-9723 (888) 815-9723
Service (866) 967-6724 (866) 967-6724

Reviews

(2,264 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Honolulu Ford from DealerRater.

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Chad Getz - Service Advisor

We recently purchased a used truck from the mainland and needed a programming of two new keys which were purchased from Honolulu Ford. We were impressed with Chad Getz in facilitating in a very timingly manner what needed to be accomplished. His authentically caring and professional manner is an asset to Honolulu Ford. We were also pleasantly surprised that a 12 point safety review was performed. Mahalo! Henry Lee

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Vehicle check up - oil change

My vehicle needed an oil change and I went to the service department without an appointment. My Service Advisor Kyle Piercy had my vehicle in less than 45 minutes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

20,000 mile service

Chad was very friendly and went over my vehicle report card with me. He made sure to point out that my lug nuts / cap were swollen and may need to be addressed at my next service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Mr. B.T. Nakagawa

Only 1 problem I have with your service crew my passenger side rear tire has a screw in it and it wasn't taken care of your crew rotated the rear passenger side tire to the front passenger side. disappointed they didn't catch that. Next service I'll make sure we take care of it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service dept

My visit to Honolulu Ford was very plesent, and service dept met all of my vehicles concerns, service dept found serious problem and corrected the problem

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Routine check up

This was just a routine check up of my Ford Escape. Teresa was great as always. She noticed I had put my registration stick on the front and not the back plate and had it changed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

great job done on a difficult issue

I had an issue that was difficult to diagnose as it did not throw a check engine light or code. The guys actually took it for a road test with diagnostic equipment attached to find out what was going on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

1917 Ford SUV Escape

My Sister Daughter went down and got a New car just Like Mine. I sent her down to Honolulu Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Helpful, patient

We have a fleet of cars that are serviced by Honolulu Ford, it is a huge relief to know I can bring in the cars and have them serviced quickly so I can get them back into operation as soon as possible!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Friendly, fast service

The entire staff from Theresa, my Service Advisor, to the service technician and my shuttle drivers, were very nice, professional and accommodating. Thank you for finishing the repair of my car sooner then promised and getting me back on the road! Really pleasant experience for my first time service at Honolulu Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.