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Napleton Chevrolet Columbus

(149 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–6:00pm 7:00am–5:30pm
Wednesday 8:30am–6:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–6:00pm 7:00am–5:30pm
Saturday 8:30am–4:00pm Closed
Sunday Closed Closed

About our dealership

We're pleased to welcome you to the Napleton Auto Group. Our family has been selling and servicing vehicles since 1931. Today there are more than 60 Napleton Auto Group dealerships in four states providing thousands of customers with unmatched service and an unbeatable price.

Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
Napleton opened in 1931 with the simple philosophy of "Common Courtesy"

Service center

Phone number (920) 350-4462

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
Closed
Sunday
Closed

Reviews

(149 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Chevrolet Columbus from DealerRater.

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Service details were well explained.

Service details were well explained. Everything was done on a timely and friendly manner. Seth and the Napleton team also were flexible and accommodating to my scheduling needs. Well done all the way around. Thanks

Service details were well explained.

Service details were well explained. Everything was done on a timely and friendly manner. Seth and the Napleton team also were flexible and accommodating to my scheduling needs. Well done all the way around. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Brian, thank you for sharing your experience with Seth and the team! We appreciate your business and look forward to helping you again at Napleton Chevrolet Columbus.

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I had a great experience purchasing my new Chevrolet

I had a great experience purchasing my new Chevrolet Equinox EV from Gary Bortz. He was very knowledgeable and easy to work with. The dealership's prices are very reasonable. If you are in the market for a new car I would definitely recommend going to Napleton and see Gary, you will have a pleasant (no pressure) buying experience.

I had a great experience purchasing my new Chevrolet

I had a great experience purchasing my new Chevrolet Equinox EV from Gary Bortz. He was very knowledgeable and easy to work with. The dealership's prices are very reasonable. If you are in the market for a new car I would definitely recommend going to Napleton and see Gary, you will have a pleasant (no pressure) buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Reid, we're glad Gary made your experience smooth and pressure-free. Thank you for choosing Napleton Chevrolet Columbus and recommending us! Enjoy your new Chevrolet Equinox EV!

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I enjoy the professional and friendly service that

I enjoy the professional and friendly service that Columbus Napleton provides! Thank very much for keeping my truck in great shape.

I enjoy the professional and friendly service that

I enjoy the professional and friendly service that Columbus Napleton provides! Thank very much for keeping my truck in great shape.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Napleton Chevrolet Columbus! We appreciate your business and we look forward to helping you in the future. See you next time, Joel!

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I was immediately greeted and given time to explain other

I was immediately greeted and given time to explain other concerns I had with my vehicle, even though I was there for a routine oil change. Dom explained options for an oil change and followed through on calling about other repairs that I had asked about. He took the time to call the warranty place, and despite the frustration of having to talk to AI and make additional calls, he was able give me inform me of additional maintenance issues that were covered, not covered, and alternatives.

I was immediately greeted and given time to explain other

I was immediately greeted and given time to explain other concerns I had with my vehicle, even though I was there for a routine oil change. Dom explained options for an oil change and followed through on calling about other repairs that I had asked about. He took the time to call the warranty place, and despite the frustration of having to talk to AI and make additional calls, he was able give me inform me of additional maintenance issues that were covered, not covered, and alternatives.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Linds, we're delighted to hear that Dom was so helpful and informative during your visit! We truly appreciate your business and we hope to see you again at Napleton Chevrolet Columbus.

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Gary was so nice & helpful.

Gary was so nice & helpful. It was my first experience buying a car. He walked me thru everything

Gary was so nice & helpful.

Gary was so nice & helpful. It was my first experience buying a car. He walked me thru everything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving Napleton Chevrolet Columbus a review! We'll make sure your kudos reach Gary. Have a great day, Michelea!

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I appreciate that the Service department was able to fit

I appreciate that the Service department was able to fit me in for an unscheduled appointment

I appreciate that the Service department was able to fit

I appreciate that the Service department was able to fit me in for an unscheduled appointment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dameri - Your feedback is much appreciated! Thank you for supporting Napleton Chevrolet Columbus.

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Very precise.

Very precise. Reasonable prices. Showed concern for issues and relayed message right away. Gave suggestions on how to fix issues.

Very precise.

Very precise. Reasonable prices. Showed concern for issues and relayed message right away. Gave suggestions on how to fix issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Dakota, thank you for sharing your positive feedback about our team! It's wonderful to hear that you found the team to be precise, helpful, and attentive. We truly appreciate your business and hope to serve you again! - The Napleton Chevrolet Columbus Team

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Very friendly and helpful sales, financial staff.

Very friendly and helpful sales, financial staff. Made the process of my current purchase of a Chevy pickup comfortable. Facility is clean and appealing.

Very friendly and helpful sales, financial staff.

Very friendly and helpful sales, financial staff. Made the process of my current purchase of a Chevy pickup comfortable. Facility is clean and appealing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know our team made your purchasing experience seamless and comfortable. Enjoy your new Chevrolet pickup, and we hope to welcome you back to Napleton Chevrolet Columbus in the future!

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Service dept always friendly and knowledgeable.

Service dept always friendly and knowledgeable. My salesperson from last week and 5 yrs ago knowledgeable helpful and friendly as well.

Service dept always friendly and knowledgeable.

Service dept always friendly and knowledgeable. My salesperson from last week and 5 yrs ago knowledgeable helpful and friendly as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words, Catherine! We're pleased to hear that both our service and sales departments provide consistent, knowledgeable, and friendly assistance. Your trust and loyalty mean a lot to us. See you next time at Napleton Chevrolet Columbus!

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They are always looking out for the customer if they

They are always looking out for the customer if they notice something they bring it to your attention and ask you what you want them to do to fix it.

They are always looking out for the customer if they

They are always looking out for the customer if they notice something they bring it to your attention and ask you what you want them to do to fix it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hunter, we are grateful for your support! Thank you for choosing Napleton Chevrolet Columbus and for sharing your positive experience. See you next time!

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