Reviews
Lyon Alizna was very good at helping get the right Jeep n...
Lyon Alizna was very good at helping get the right Jeep n set up we wanted Enjoyed working with Keith sales n Lupe in finance I will definitely recommend these thee individuals Awesome team
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Lyon was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Classic Chrysler Dodge Jeep Ram Fiat of Arlington!
ZYON DID GREAT AND MADE OUR SALE GO SMOOTH. HE HAS A...
ZYON DID GREAT AND MADE OUR SALE GO SMOOTH. HE HAS A GREAT PERSONALITY VERY HONEST GUY THROUGHOUT SALE MADE IS FEEL CERY COMFORTABLE! Thank you zyon.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kayla, thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new purchase! All of us at Classic Chrysler Dodge Jeep Ram Fiat of Arlington are glad to have you as a customer.
Service Department was excellent.. Will come back to...
Service Department was excellent.. Will come back to this dealer. Washed my car also. Price of oil change was better than any other dealer I visited
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Roger, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Service Department was excellent.. Will come back to this dealer. They washed my car also. Price of oil change was better than any other dealer I visited. Great job to this Dealership!! Roger M
I was told my oil change would take “about an hour” at 12...
I was told my oil change would take “about an hour” at 12 however Michael didn’t call me until 4:45pm knowing they closed by 6. I was not prepared to get there in time. I texted michael to confirm the closing time and no response. I finally was able to get my husband to take me and my baby after he was off work and the service center was closed. I was severely inconvenienced. My daughters stroller and car seat were in my car. The next day I went up to the dealership they couldn’t find my car and michael didn’t even know who I was. I’m not satisfied at all.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, I would appreciate the opportunity to address your concerns. Please call me at 817-918-9088. Thank you, Adam Lancaster
The team was awesome, from sales to finance to delivery....
The team was awesome, from sales to finance to delivery. I appreciate everyone's help for making my experience awesome. I'm really enjoying my new Rubicon! Thank You!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Patty, Thank you for taking the time to share your thoughts on working with Eric and our team. We're glad to hear we delivered such a great experience! Congratulations on your new Rubicon!
Great service! I was in and out in a timely fashion and...
Great service! I was in and out in a timely fashion and want to thank Jr in Service for being so helpful and friendly. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business, Brianna. We are thrilled to hear that you found your experience with Jr to be a positive one. Our team looks forward to serving you again soon.
When Chris helped me Eve was fine , when I arrived at8:15...
When Chris helped me Eve was fine , when I arrived at8:15 am the person was not helpful and send me away, it was very frustrating.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Bought my Jeep when the dealership was Holt and really...
Bought my Jeep when the dealership was Holt and really wasn’t satisfied with the service department. Now that it Classic the service department is really reliable, thorough, friendly and professional. I have worked with Chris and just recently Michael for servicing and product recall on my 2013 Jeep and these guys were great and very helpful. Thanks a bunch
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Classic Chrysler Dodge Jeep Ram Fiat of Arlington. We appreciate your business and hope to see you again soon!
My experience with your technician Junior (Juan Garces)...
My experience with your technician Junior (Juan Garces) was just OK. I truly appreciate the ability to communicate via text, but his messages to me were exclusively reactive, i.e., no proactive updates, no initiative taken to follow-up with me. Absolutely no problem with the actual service of the vehicle -- great job there. Other comments: -- The reservation for service is meaningless. You know it, I know it, we all know it. I think you'd be better off doing away with the reservation system and just telling me to add two days to the day I brought in my vehicle, and that's when you'll first take a look at it. Honesty is better than bogus exaggeration, e.g., "We're backed up today... bring it in Monday. You won't lose your place in the queue, and I've logged all your details in the system." Yeah, right. -- Morale seems to be low. It's been a long time since I brought my vehicle into Classic Chrysler and not felt like a burden to the service advisory team. I've learned to no longer expect a smile and a warm greeting... nowadays I'm just looking for eye contact, and for someone to talk to me without multitasking on the computer.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Darryl, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to discuss this in more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to learn more and address any issues with our team. Please call me at 817-918-9088 and ask for Adam Lancaster. Thank you.
You’re technician Jake was very professional and friendly...
You’re technician Jake was very professional and friendly and did an excellent job. I was pleased with the overall product. I will probably use you guys again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear Jake was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
