CarMax Pleasanton

Large inventory. Very attentive and helpful staff. Smooth and clear process overall. I booked an appointment to see a specific vehicle I was interested in. They hold it for you w/out deposit or anything. You get the car for a test drive (if I remember it correctly, they ask you to limit it to 20 or so minutes) and spend as much time inspecting it on the lot as you need. You can keep your hold on the car for the remainder of the day, so if you need to check alternatives, you have this opportunity. And 10 days return policy is just amazing, gives you the peace of mind. They offer you their warranty, which covers service not only with CarMax's shops, but official dealers too (at least in my case), which is pretty good too. They offer, but never press you on anything. That's the best part, I do not appreciate some car sellers approach to things like this. With CarMax it was easy and very pleasant. I must admit, that my experience with CarMax was so great and so above my expectations!

I received great service. Everything went very smoothly. I needed a repair on my front seat. Great Job was done!

Big thank you to Gerry - he made this a very smooth and enjoyable experience. I loathe buying cars, normally but this was so easy. We bought and sold a car all in the same few hours. Thank you to everyone who helped us that day.

The whole process with Carmax was smooth, easy and extremely pleasant. The sales rep Injila Fakiri was very helpful and professional. It was a great experience!

Finally took possession of our car. It took two attempts to ship an acceptable car (the first one arrived smelling like a dirty ashtray), but we got a great car at an acceptable price and we're happy.

I have never bought a car before, so it was helpful to have such a smooth process. Car came with new tires, floor mats. Everything went very efficiently.

This was actually a great experience, no hassle and most importantly no pressure. Had a 10 am appt. spoke on the phone with the salesperson on the way he had the car pulled up in the front for us all ready, I had to actually go inside to get someone to help us, not your typical auto dealership when your hounded the minute you hit the lot. I would definitely buy another used car from them. We were in and out in about 3 hours after test driving and going over the car, and doing financing and them cleaning up the car and placing a nice yellow bow on it so I could take a picture

Carmax does not vet its cars well. We bought a Volvo xc90 that had had tons of issues with its paint already. Carmax painted the rear bumper and it looks worse than when we dropped it off. However we had no choice but to take possession of the car as the loaner they provided us REAKED of cigarettes. We have a young child we did not want in a cigarette car. Had I known their repair would be so bad I would have returned the car but we are now out of the return window. We will be looking into return options as we are completely unimpressed with Carmaxs quality. This is our second car purchase with Carmax and will likely be our last. Our first purchase also had several issues, stemming from a simple fix Carmax did incorrectly before we purchased the car. Carmax put the wrong battery in that vehicle. Carmax customer service has treated us well but their service department work is rough. Any work they’ve done for us always seems to need further professional work (by technicians outside of Carmax) to be done correctly.

Sales and office staff are extremely friendly and welcoming. Transparent and concise communication. The team made my buying experience smooth and fast.

Jerry did an amazing job getting us set up in my new car. Very friendly service and very organized process.