Bridge Auto Group

I had a really lousy experience. I drove across half of Pennsylvania yesterday to try and arrive before they closed and I was clear with the perfectly nice sales guy that I didn't want to make anyone stay after they’re 5pm closing time on a Saturday evening right before Christmas. I was just glad they let me do my quick test drive when I arrived at 4:42pm. The sales guy was happy to accommodate. So, I drove the car, loved the car and told the salesman I wanted the car and the only thing I needed was for them to repair the driver's side seat that powered backward but not forward. I don't know anything about repairing a power module and at full cash price I was happy give them a few days to finalize the transaction once their 6-bay repair shop could get their eyes on the seat. (I mean, their entire operation looks like a repair shop) That’s when the floor manager Ernie finally walked over to say, "Hey, we're a wholesaler and we're not going to fix all kinds of 'gadgets' on the car for you." I responded, "You mean not even the power button to make the driver's seat move back forward?" "That's right", he said. I said, "THAT'S STUPID!" Great car. Absolutely the worst buying experience. Arrived in a great mood. Left in the worst mood. The place sucks on a road that sucks but I’m sure Ernie is absolutely loved by his bosses because obviously this ancient used-car sales manager vibe is exactly what Bridge (to nowhere) Auto Group wants or else they wouldn't keep Ernest around another day to xxxx off a once really happy customer. I should've read the reviews FIRST and asked for "Anton" or "Sam" because apparently they're great to work with. I didn't see any positive reviews for Ernie. José, Ernest’s boss called me the next day to tell me there must have been a BIG misunderstanding because he had told Ernie to say yes to repairing the seat. So either Ernest didn’t want to listen to his boss or Jose was feeding me a story. I figured Ernie would be calling to explain the “big misunderstanding” and to apologize. I waited over a week but didn’t hear another word so, I think I have my answer.

ron and eddie were great they helped us get a car and helped us fast!

Would give it zero if I could. Went there to look at the 2010 Honda Civic they have up right now. DO NOT BUY IT OR FROM THEM AT ALL. Only had the emissions sticker on the hood, not the safety. Got serviced in October of this year from the previous owner and then put up for sale. Seems like it didn't pass the safety. Sales guy - Bob, tried saying his guys wouldn't have picked it up if it failed, carfax would've said if it failed, etc. But, Carfax doesn't always have all the data, on Carfax, it said "emissions or safety PERFORMED" not passed, doesn't state failed either but still...called the mechanic on the spot (Saturday) so they could tell me exactly what happened with it. I had to leave a voicemail. They called me back today (Monday) and said yes, it failed. Needs a control arm, new motor mount, all new brakes (dealership did replace the front ones and rotors but that's it), would have needed a new back tire soon, and had a bad oil leak. Glad I didn't buy it. Glad someone made a mistake and kept the sticker on. My dad said "She's going to buy it and then try to get it passed in PA and they're going to say she needs $3000 worth of work" He was right! He also said "Bob is probably really angry at the guy who kept the sticker on" and then Bob actually said to us "If that knucklehead took the sticker off like he was supposed to, you would've been driving off with it today", well thank god he didn't. Classic sleezy used car lot. BEWARE! DO NOT BUY ANYTHING FROM THEM

Classic scummy used car dealership. This is the kind of place that reinforces used car dealerships bad reputations.

Anton was very helpful with the purchase and very personable. The process was very smooth.

Joshua was great he was very patient with us after 5 hours and he made it happen for us

Anton was so efficient and professional and made the buying process a seamless experience for us.

Josh was super friendly and the best to work with! He made sure I was comfortable with the purchase and overall had great hospitality throughout the whole place! Thank you I’m super happy with my new car!

Don't buy cars in this place if you buy you will lost a lot of money they aren't professionals they don't fix the cars before selling they sell yunks my bad experience with this place I will never buy again and check all the fees they don't explain nothing

Ask for Anton. He took care of me and communicated promptly. He let me know the status of the car I wanted right away!