Reviews
I really hope this helps someone out there.
I really hope this helps someone out there. I bought a car for my son for his first car. I wanted something safe and reliable and obviously I wanted something that was not previously wrecked. I was between 3 cars and asked the salesman if any of these cars have been wrecked or damaged before. He relied "No we don't even sell cars like that". Well that was an outright lie. I went to service the car at a dealership after purchasing and low and behold it was wrecked before. This is absolutely disgusting. If you think Car Shop is any different than any used car lot, its not. They are the same as the used car lot you see along the road here in Pittsburgh. At least those lots are honest about it. I guess they think that since the make fancy commercials, websites, and advertisements it makes them different but they are not different than any other used car lot. They lie, they talk over you and they do anything to get the sale. Mike the manager was of no help when I spoke to him. He just kept repeating himself. BUYER BEWARE. They are horrible and I would not shop here ever. Do not trust anything they say.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dear Anthony. CarShop guarantees the vehicles we sell have no visible signs of, or history reports showing, frame damage, fire damage, flood damage, salvaged title, or major accidents at the time of sale. The vehicle you purchased had a record of a minor accident on the Carfax report and this was disclosed to you when you purchased the vehicle. If you would like a copy of the Carfax report you signed at purchase, we are more than happy to send you a copy. Please let us know. We appreciate your business.
Easy to work with.
Easy to work with. Would like trade in amount before having to commit. We bought 2 cars within a week and the reason we bought one elsewhere was the refusal to give us a number for our trade before we committed
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, We appreciate you taking the time to share your review with us at CarShop - Cranberry. It is always our goal to provide exceptional buying experiences. If you'd like to discuss the feedback you've shared regarding your interactions with our Sales Team, please feel free to contact our General Sales Manager, Mike Deems, mdeems@carshop.com.
This dealership is very clean and has many vehicles to
This dealership is very clean and has many vehicles to choose from. Check their website for vehicles. The people are very nice. Jim was my salesman and the car buying experience went smoothly. He helped out with all questions and is a very nice gentleman. I did purchase a vehicle. My brother in law recommended carshop to me and I was pleased.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing CarShop - Cranberry. Glad you had a smooth car buying experience and found our team helpful. Best wishes with your new vehicle!
Found a great vehicle to fit my needs, and the staff were
Found a great vehicle to fit my needs, and the staff were great to work with. I was recommended this dealer by a friend who purchased multiple vehicles from them, and I am very happy that I went there first.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
CarShop - Cranberry appreciates your kind words. We're glad to hear you found the right vehicle and that our team could meet your expectations. Thanks for trusting us with this purchase!
Misleading and dishonest then refuses to take
Misleading and dishonest then refuses to take accountability for their lack of disclosing of information. Very disappointed customer
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Maria, Please know that your review is important to us. Our paperwork states how the 5-day or 500-mile return policy works that is signed by the customer. The 5-day return policy was executed on 12/12 when you returned the vehicle that was purchased on 12/7/2024. Records indicate that a new vehicle picked by you was purchased on 12/12/2024. We worked out all the details on the new car and the new deal was finalized. We also received a CSI regarding the second purchase a few days after stating how happy you were with your new vehicle. We received a phone call on 1/1/2025 wanting to return the car. Our warranties and 5-day/500-mile return policies are the same for every customer. We pride ourselves on being transparent with our customers. In this case, the 5-day return policy was executed and another purchase was made and finalized. Several associates have communicated this to you and have tried to offer solutions. Please reach out to our General Sales Manager, Mike Deems, at mdeems@carshop.com if you would like to discuss further. Thank you.
This was the easiest experience I have ever has buying a
This was the easiest experience I have ever has buying a car. Autumn was very patient and thorough
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're grateful to hear you had a great experience with our team at CarShop - Cranberry. Looking forward to assisting you again.
Very good dealership to work with.
Very good dealership to work with. They made our 2nd purchase through Carshop’s very easy and fast, less than 24 hours from first call to delivery of vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for coming back to CarShop - Cranberry. We're happy you had a smooth buying experience with our team. Enjoy your new vehicle!
Easy to work with and very low hassle.
Easy to work with and very low hassle. Helped find a good rate for payments
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with CarShop - Cranberry.
Easy process and a great sales team that made it simple
Easy process and a great sales team that made it simple to look at and test drive vehicles. Purchase process was easier. Overall would recommend to anyone looking to purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your recommendation. Your feedback about the purchase process and our team at CarShop - Cranberry is appreciated.
Ryan Ruediger was great to work with, very friendly and
Ryan Ruediger was great to work with, very friendly and helpful. Found us a great car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your kind words. Our team at CarShop - Cranberry appreciates it.