Reviews
Wonderful experience
Elliot is up front, honest, transparent and amazing to work with. Made the experience very enjoyable. Will come back again to purchase next vehicle from Elliott
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, TG3991 for your great review! We're glad to hear about your experience with us and we will certainly let Elliott know as well. Congratulations on your new car and we hope to see you back here with us again!
It was very pleasant and fun believe it or not no pressure
From the moment I entered the building I did not feel pressured in anyway. I was allowed to be in control of what I was there for and not what they were there for. When I asked my questions The salesman answered them honestly and directly Cearley Ron Fraser Keamy on Facebook thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, MFINT2 for your 5-star review! It's a pleasure to hear about your experience with us. Congrats on your new car and we hope to see you again!
Good Job Dave
Dave is an excellent service advisor . I also enjoy working with him. He is very knowledgeable and professional . He takes his time to under the customer needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, SAMUEL.NELSON for your great feedback! We're happy to hear about your experience with us and we will certainly let Dave know as well. We hope to see you back with us again!
Personable Service
Easy to make an appointment. Service center very nice. Like all the service workers. Always so nice and helpful. Thank you for always making sure I’m taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, PAIGE312460 for your 5-star review! We're so happy to hear about your experience with us in our service department and we look forward to seeing you again!
Didn’t finish job but charged for it anyway
Had car from 8:30 to 4 for door that wouldn’t stay shut. Couldn’t fix, charged 130 and told bring back to finish UPDATE 1/16/2020: Boch Nissan replied to this review privately and asked for my phone number so they could call to discuss further. I replied privately and gave it to them, along with days/times I was available. That was a week ago. Haven't heard a thing from them. UPDATE 1/24/2020: The dance continues. I finally received a call from Boch Nissan. Spoke with a customer service person who asked me to walk him through my experience. After I did he told me the $130 charge was for diagnostics - to figure out what was wrong. I told him the door sensor stayed on even when the door was closed and it shouldn't cost $130 to figure that out - the alert is right there on the dashboard. Hard to miss. He asked me what he could do. It seems pretty obvious to me - I want my $130 back. Told him I wanted my money back and if and when I brought my car back for them to fix (again), I'd be happy to pay the full $260. Told him if he hired me to mow his lawn and I only managed to mow a portion of it because I didn't know what I was doing, I wouldn't be on his doorstep looking for half the money. He told me he would have to speak to his supervisor. This was a week ago. Haven't heard a thing since. Maybe they pull this with a lot of customers and the supervisor is working through a backlog of angry customers. Who knows. I brought my car in on 12/14. It's now January 24. UPDATE 2/8/2020: Called the customer service rep that was supposed to call me back 3 weeks ago. Steven Auclair. He didn't answer so I left a message with my name and phone number. Still haven't heard anything. They can't even muster up the courage to call me back and tell me they won't refund the money they charged but don't deserve. Filing a complaint with the Better Business Bureau Monday morning.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Sean, Thank you for your feedback. Please feel free to reach out to me if there is anything else you would like to discuss with your recent visit. Thanks, Stephanie Cardella, Social Media Coordinator scardella@dcd.auto
I'm looking at all the negative reviews here and the response is always the same: "Thank you for the feedback, Please feel free to reach out, etc.". Clearly you guys don't care. I could train an 8 year old to copy/paste a few variations of the same standard response. You have my contact info, you charged me $130 for a job you didn't do. Why should I have to reach out to you? Why do I need to chase you down for $130? You charged me for a job you didn't perform. What do you think your response should be? Apparently you guys need the $130 more than I do.
First service visit was fast and easy
First service on my new Nissan Frontier went great. Drive right into a warm and dry garage. Got my vehicle back in about an hour. Very happy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Randy for your 5-star review! We're glad to hear you had a great experience with us and we hope to see you again!
David Pari
I have taken my car in several times and David has helped me to diagnose and get the needed work done at a reasonable cost, and he is always able to put my mind at ease. He is the best to deal with!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, CRWOODBURY for your 5-star review! We're glad to hear about your experiences with us and we hope to see you again for your next service!
Positive
My experience so far with Nissan South has been positive and pleasant. Elliot was very helpful and personable. The waiting room is comfortable and offers refreshments which is nice. I would recommend Elliot to anyone looking to buy a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, BFLEMING1205 for your great review and feedback! We're glad to hear about your experience with us and we will certainly let Elliott know as well. Congrats on your new car and we hope to see you again!
Efficient
I went to get my inspection sticker and they were very quick and efficient. I can't remember the name of the person behind the service desk but she was very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, BFLEMING1205 for your 5-star review! We're glad to hear of your experience with us and we hope to see you again!
Professional service
I had 2 recalls completed while I waited in the clean and spacious customer waiting area watching reruns of favorite TV shows. Derick was pleasant, helpful and accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Private for your 5-star review! We're happy to hear about your experience with us in our service department and we hope to see you again!
