Reviews
Would go back
The dealer made this process as easy and painless as possible when it comes to leasing a new vehicle. Everyone was nice and approachable . The dealership was accommodating to anything I asked.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Laura was the best part !
Honestly the best part of my visit to the nissian dealer was the service center advisor Laura . Currently right now I am out of work due injury and struggling . My transmission went in my 2016 nissian Altima that I have had for a year that had 88 k miles on it . I didn’t purchase it from The nissian dealer and it had been outve it’s extended warranty . There were also two recalls . Laura was Different than most People who just try and song And dance you . She priced several opinions and actually went above and beyond . She was able to have nissian do the good will program Which at least covered 70% ! So thankful for that and Laura being a sweetheart . I do think nissian should amend this as there is some Known issues !
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Clean, very nice, good service
Mark was fantastic to work with. Very patient, kind and accessible! We were uncertain about buying a new car but after working with Mark he got us into the right car and the right price!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very easy
Very easyTo work when I found it to be a very pleasant experience very accommodating to get me in and out as quickly as possible without needles running around from one man to another they came answered all my questions and I made the purchase
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
60000 mile check up
The technician Laura at the service desk was friendly and respectful of my time. Based on the checkup things had to be done to the car which ended up taking most of the day. She offered to give me a loaner car since the service was going to take far longer than I expected. but I declined. She clearly explained what had to be done in the future which would be quite costly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Great Customer Seevice
I got a new Rogue and had it delivered to my house. The representative was there at the house before I was. He was incredibly knowledgeable about the car and it’s features and was great to talk to. He was very helpful and gracious and made the process much easier.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Seamless from online to in store
My transaction started as an online lead to the dealer. Dominic responded immediately with a text and email. When I needed to work by email he was there. When I wanted to work by text he was there. We set an appt and I purchased the car on the spot. Seamless and efficient!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
E xcellant service
Courteous clean professional great service. On time with appointment. Good coffee and snacks. Personalized service. Quality work. They did not push unnecessary service or products.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Recommended service not needed/Promised call back not made
As you can see, I was not entirely satisfied with the service provided. As I drove into the service center, it was quickly recommended that I have a tire rotation. I noted that I had had my tired rotated just two thousand miles earlier. Later it was recommended by a tech and then by the advisor to replace my brake fluid, despite having had the brake fluid replaced at 120,000 (2,000 miles earlier). My question is this: if you have a history of previous repairs/service, why aren't advisors reading that history before pressuring customers to agree to services? I understand that the tech may not be able to read the service history but I expect advisors to do so. My impression was that my advisor was behaving as if programmed rather than responding the needs of a particular customer. Finally, I would add that I had received an email offering a discount on recommended services. The service advisor and apparently her supervisor did not know about this email and seemed to doubts the discount's authenticity, despite my having shown the advisor the actual email. In any event, I did receive the discount on services.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Easy experience
We worked with Boch Nissan South to purchase a used/certified car for our son over a holiday weekend. The salesman was low pressure and very accommodating to show us several cars on the lot. We looked at one that was priced very well and included several upgrades. It was determined that they had mispriced the car, but they honored the internet price. In addition we paid a flat fee to certify the car and they gave us 4 new tires and several other repairs. Great easy experience.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
