Subaru Superstore of Surprise

Literally like pulling teeth to get warranty work completed on a car with sub 10k miles. Despite providing clear evidence that the a noise is reproducible — proving the issue is indeed a warrantable item — the dealership dismissed my concerns and denied warranty coverage solely due to the presence of aftermarket parts. They refused to properly diagnose the problem without charging me labor, even though I provided a simple, no-cost method to replicate the failure. Subaru of America has confirmed that aftermarket parts alone are not valid grounds for denying a warranty claim, yet the dealership continues to hide behind this excuse rather than address the actual mechanical issue. It’s incredibly disappointing to see a certified Subaru service center ignore a clear case of a defective OEM part. I’ve opened a case with SOA, and I hope they hold this dealership accountable — because customers deserve better than being stonewalled over technicalities and misdiagnoses. Guess that’s why they’re known as stealerships.

Easiest and most streamlined purchase of a car I have ever had! He was patient and test drove multiple cars either me. My Forrester is perfect!

This store delivers. Impeccably. I've purchased two vehicles within the last eighteen months at Subaru in Surprise. Both experiences were the least stressful and most successful ever. Thanks to Travis G.! Great products!

Excellent staff and service. Very nice waiting room with great amenities, and reasonable turnaround time.

Alex was great; very helpful and knowledgable. The sales manager, finance guy, and everyone else at the Subaru Superstore was nice and transparent. My only issue, was when we were in with the finance person, and he showed us all of the options for the various service, maintenance, tire assistance, etc. that a customer can pay for, and be added to the overall finance cost. At that point I think my wife and I should have asked if we could be alone somewhere to discuss the options before we made a decision; unfortunately we did not think of that. Sitting in front of the finance guy inhibited us from discussing the options amongst ourselves; that's on us I guess.

Very relaxed yet informative. Allowed us to do "the driving". Went in for a used car and walked out with a new awesome hybrid. Thanks, to the whole crew!

Very professional, asked probing questions to better understand why we came to the dealership and presented solutions based on our needs.

Alex was very helpful and knowledgeable . It was a very painless process! Thank you so much.

Friendly, professional service. Process was quick and efficient. Sales side is just as great as the service side!

Purchasing a vehicle is one of my least favorite things to do. The salesman, Luke Fernando, was knowledgeable, listened to my requirements for the car and respected my limitations on price. I appreciated his attitude and attention to detail. I walked away happy and with a car I enjoy.