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McNaught Cadillac Buick GMC

(619 reviews)

Reviews

(619 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great experience without pressured sales.

Great experience without pressured sales. Worked to provide the options and add ons that worked for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly, courteous service.

Friendly, courteous service. Service completed within promised time frame. Waiting area clean and comfortable. TV on news channel, newspapers available. Tea and coffee available.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly and fair sales person.

Friendly and fair sales person. Open to negotiation. However, the financing department was overly persistent even when we declined coverage multiple times. Car was not detailed which was very disappointing but they offered to fix this issue when the repair on the vehicle gets done. We also found out the car needed to be repaired when we went to pick it up. It would have been better to know ahead of time.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Just wanted to let the public know about my experience

Just wanted to let the public know about my experience with the dealership. Bought winter tires from Mcnaught back in January of 2021.This year October put them back on the car find out the sidewall of the tire has a bulge.Called the dealership and email with parts person Brett.He asked for pictures sent them .Brett responded with yes we will help you out.I thought this is warranty issues.The dealership stated the where getting the round around with the tire supplier. Found out today they could only offer me $50 off the regular price of a tire want me to pay 280.00 for a tire. So if your looking for tire DON’T buy them at the dealership.They will not help you. This was an expensive lesson learned!Not impressed with the customer service after purchase.I asked for the Manager to contact me I’m still waiting.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Very timely very informative very obliging comfortable

Very timely very informative very obliging comfortable waiting area very polite very accommodating very accessible

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It took five hours to do a two hour job and I couldn’t

It took five hours to do a two hour job and I couldn’t speak to a gyro get an update on my vehicle

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

I bought an SUV from Ben on Saturday and couldn’t be

I bought an SUV from Ben on Saturday and couldn’t be happier. He was a pleasure to work with and made the whole experience comfortable and fun. He and Mike in finance went above and beyond, including staying passed close, to ensure I was happy and could take my Jeep home the same day! The whole team was fabulous, forthright, and made me feel like I made the right choice by choosing them to buy from. I would highly recommend McNaught Auto Outlet. I’m definitely excited for my weekend road trips now!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

First service with McNaught very well done and top notch

First service with McNaught very well done and top notch service and looking forward to servicing again with McNaught

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Was there for service work on van.

Was there for service work on van. The service writer Christine was amazing and went beyond what I expected Everything was done right and Fast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The dealership has been in WPG for many years and has

The dealership has been in WPG for many years and has always been able to service the WPG community successfully.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.