Reviews
New motor ordered
Dec 23/15 Called about ordering a new Motor for 350 Ford Welding truck Talked to Mark Yes talk to Parts and get it ordered. About 10 days. Motor is coming from Texas. Dec 28/15 Brought truck in because they where slow could maybe pull old motor so when the new came it would be ready/ Jan/16 They had not started on it yet? Then spoke to parts it will be 10 working days. Jan 8/16 The motor is in route but not sure where it is at, at this time. Jan 15/16 It would be at the end of Jan. before it would be in. Jan 29/16 Another month from now. Feb/16 When it to the service dept. they said the end of Feb. Spoke to Ford Canada they said we have to talk to you. Feb 26/16 Called Ken he said 6 weeks Now they are saying we could get you a new one sooner put it would cost around 10,000.00 He has been renting a welding truck and welder since Jan4/16. This is unexceptable YOU HAVE TO LOOK INTO THIS. Have paid 2 months for a rental and still NO ANSWERS . The truck is still there we trusted your word it would be done. Thank You Trevor Verbeek 780 9758467 Mel Verbeek 780 9193489 email juneverb@xplornet.ca
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you Trevor & Mel for the feedback. Terry Donahue, Service Manager, gave you a call on Monday and we've also talked to our Parts department to make sure this is a priority. We're trying our best to get these parts here as fast as we can.
F150 upgrade
I traded my 2012 FX4 for a 2015 Lariat. I'm very happy with my new truck and working with Ashton and Orlena was a very pleasant experience. Thanks all at Zender Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing a review for us! We're pleased to hear that you got the best of service from Ashton and Orlena and you got a fantastic new vehicle that you're happy with! We look forward to seeing you again in the future! Stop by anytime!
Thank you for writing a review for us! We're pleased to hear that you got the best of service from Ashton and Orlena and you got a fantastic new vehicle that you're happy with! We look forward to seeing you again in the future! Stop by anytime!
New truck purchase
My sales representative Ashton C worked hard for me. I can't say everything was perfect, but if it wasn't things were done to make them perfect. My story is very long. to sum it up, i had a deposit on a different truck. This truck was a demo, upon further inspection when I went to pick it up, it didn't meet my expectations. Brandon H did his best to help. the Next Day Melanie put together a new deal that I was satisfied with. I started dealing with western buick gmc. they wanted me to do all the negotiating. Thats what I liked about this experience. They made it easy to agree on a price. The only downfall I really had was my first visit, my wait time was way to long. If I put it in perspective tho and realize Ashton has to deal with as many people as he can because he has to put food on his table, then it wasn't all that bad to wait. If you want someone to work for you go with Ashton. The only reason I didn't give the price a five is because I went in to buy a 2015 and left with a 2016. So I know the deals will be better next year then what I paid. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know about your experience with Ashton and the rest of Zender Ford! We're pleased to hear that you got the best of service from Ashton and you got a new vehicle that you were satisfied with! We look forward to seeing you again in the future!
New vehicle
My fiance & I went in to just browse on vehicles then this salesman approached us in the most calm manner...Just his initial personality caught our attention we started talking with him about purchasing a vehicle he answered all our questions & his salesman ship was awesome no pressure and we decided to purchase a vehicle through him...Hands down to Christian Davey's I will definetly recommend him to family & friends and return to that dealership in the future...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write a review for us! We're pleased to hear that you got the best of service from Christian and you got a fantastic new vehicle that you feel comfortable & safe in! We look forward to seeing you again in the future! Stop by anytime!
Converted!
Ashton was great to work with. He addressed my concerns with management and made the deal happen. Long time Dodge guy now has a Ford in the garage
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to let us know about your experience! We're pleased to hear that your concerns were addressed! We're happy to also hear that you're now a Ford owner! We look forward to seeing you again in the future!
Positive experience
Christian only showed what we were looking for and was respectful of our parameters. He spent a lot of time with us, both before and after the sale, showing us all the features ensuring we liked the vehicle. He made an extra effort to make sure we were happy wih our purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for letting us know about your experience with Christian and Zender Ford! We're please to hear that you're happy with your experience and that you got the best of service! We look forward to seeing you again!
Staff at Zenderford were phenomenal.
Ashton is everything you want in a Car Salesman but seldom get. He was knowledgeable, honest, friendly and most importantly kind. Both my husband and I thought he was awesome and would recommend him to anyone wanting to buy a new car. Ashton and Melanie made buying a new car painless and stress free. We have boughten 11 cars through 5 different dealerships and felt that Zenderford was the best experience yet. Thanks again to the staff for making us feel welcome and worthy. Ron and Christie Forrest.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let us know about your experience with Ashton and the rest of Zender Ford! We're please to hear that we have given you the best experience yet with buying a vehicle! We try our best to make sure that our customers are taken care of and have a stress-free experience! Stop by anytime and we look forward to seeing you again in the future!
no pressure
I've been in contact with Christian about a new truck for a few months. I'm sure he figured I was just a tire kicker but he always had the time for my questions. When I finally made my mind up and had the time to sit down with him he found me the truck I wanted. Between Christian and Sandra in finance it couldn't have gone any smoother!! W.R.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for letting us know about your experience with Christian and Zender Ford! We're please to hear that you're happy with your experience and that you got the best of service! We look forward to seeing you again!
Perfection
The used car manager Brandon is very knowledgable , diligent , reliable , and is always listening to the customers needs and fulfills them. Very professional and highly recommended. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to let us know about your experience and for the recommendation! We look forward to seeing you again in the future! Stop by anytime!
Excellent respectful customer service
The assistant service manager ( Lorraine) dealt with my vehicle problem personally and negotiated with Ford head office on my behalf resulting in a substantial reduction in my costs. A rental vehicle was provided at no cost as well. The sales department ( Christian Davey) was equally as helpful in showing me all my options. Even though I have not yet purchased a new vehicle I highly recommend this team of professionals to anyone looking to buy a vehicle and know they will receive excellent service after the sale! They go that bit extra every time!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know about your experience! We're pleased to hear that we were about to help you out the best we can and we definitely look forward to seeing you again in the future! Stop by anytime!
