Georgetown Kia

This dealership was very welcoming from the warm greeting at the reception desk. My salesman Ian Raine was very nice and accommodating including picking me up to get my new car after my ride fell through. I had a concern about one of the products that was offered to me, initially I bought it but after further thought I changed my mind . I experienced some pushback but after a few minutes of conversation the add on product was removed. While I just got the car so far I am happy with it and my transaction with Ian. The car has all the options I wanted.

Placed order 30th April 2022. Estimated delivery mid July 2022 and then August, and then December. It is now May 2023 and still waiting. Called a number of times and promised a call back that rarely if ever happens. They no longer suggest a delivery date.

For anyone that is planning on buying a used car from this dealership. Please read this first.. I have purchased 3 vehicles from this dealership, and I have brought business by having a family member also a purchase a new Kia Forte from them. However, I just traded in my 2020 Kia Forte EX for a 2020 Honda Civic SI - and it has become the biggest nightmare that I have ever faced. After the second day, every warning light that could possibly pop up, popped up, i experienced limp mode every time I started the vehicle and it was a mess. After the second day of having it, I brought it back to service and was notified that this car was "tuned" which was not to my knowledge prior to purchasing the vehicle. I asked the question specifically before hand if I needed to put premium gas or regular and I was advised i could go with regular. For those of you that don't know.. when a vehicle is performance tuned, it now has to run on premium gas. That is just the first problem, obviously they had no intent in trying to help me remove this "tune". Problem two, after 3 weeks, i start to have issues with over heating and I decide to bring it to a performance honda dealership - I am then notified that this car is "heavily modified" and was pretty much butchered by the previous owner. I then have the car brought back to KIA GEORGETOWN to have this repaired under my warranty - well they were rejected on both warranty claims, and still have tried to finesse me into covering some costs of the repairs. I have not had my vehicle in almost 7 weeks now, and It is still not repaired. They've notified me that I can go into a new kia at either the same amount or higher monthly if I choose.. This was their responsibility, they should have been truthful and honest with the vehicle because it was not sold "AS IS" - and all they have to say is it is just "bad luck" I am sorry but there is no such thing. The cost for repair should have been covered by the dealership and also If I choose to, I should get every cent i paid back and be put into something of equal of my last vehicle (which they sold for profit).. Be very weary when coming to this dealership, DO NOT go into a used vehicle as it is clear they do not care to check these vehicles when they accept them as trade in, their certification is a joke and they will still find a way to give you a hard time. I pray no one has to go through what I am going through right now. It is shameful and clearly unethical. Everything I have stated was also confirmed by OMVIC. So this is clearly a dealership that likes to act unethically. Please see attached photos to prove that this nightmare is not fake