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Grimsby Chrysler Dodge Jeep

(387 reviews)
2021 consumer dealer award
View 5 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(387 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grimsby Chrysler Dodge Jeep from DealerRater.

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Thanks goes out to the team at Grimsby Chrysler. I had a...

Thanks goes out to the team at Grimsby Chrysler. I had a few minor issues on a demo RAM 1500 that I purchased there last summer. Due to a back ordered part, it took some time to get these issues resolved, but in the end they made everything right. I would definitely recommend Grimsby Chrysler.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Emailed dealership on a Sunday with a few questions about...

Emailed dealership on a Sunday with a few questions about a vehicle I had just looked at on the lot and got a response within 30 minutes and it was a Sunday!!👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Just ordered our 3rd new Ram because the sales people and...

Just ordered our 3rd new Ram because the sales people and service & parts staff are knowledgeable, fare and professional. A pleasure to do business with! Shout out to Michael and Dave Hanson and the service team led by Mike, Shane & Carla. Thanks everyone. The Calver family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Staff is always very pleasant and ready to assist...

Staff is always very pleasant and ready to assist whenever I have taken my vehicle in. Best service advisors who greet you with a smile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very professional and the service personnel were very...

Very professional and the service personnel were very accommodating. They keep you advised of all aspects of your vehicle's repair. Will keep using this facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I have purchased three vehicles so far from Mike since...

I have purchased three vehicles so far from Mike since 2015. Both Mike and Dave Hanson were fantastic to deal with. I highly recommend Grimsby Chrysler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

While it took 6 months to get a warranty claim addressed,...

While it took 6 months to get a warranty claim addressed, they completed quickly, washed and detailed the truck and did an oil change. Excellent

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Working with this dealership after the purchase of my...

Working with this dealership after the purchase of my 2019 Ram has been nothing short of tremendous. The service team is excellent and I wouldn't bring my truck anywhere else, nor buy from anyone else. Mike and his team continue to put customers first, and have earned my loyalty

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Today I visited the dealership looking for a ram 1500....

Today I visited the dealership looking for a ram 1500. Shane was super professional I didn’t end up buying the vehicle but I have to say it is rare that a sales experience is five star and that’s how I would read Shane‘s professionalism today. When I called to let him know that I regretted I wasn’t going to be doing business with him he was completely professional in expressing his best wishes to me with my decision Adam cappelli

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

We bought our 2020 Dodge Ram and took it in for its first...

We bought our 2020 Dodge Ram and took it in for its first oil change. I’m not happy about being charged $100 for just an oil change. We spent $50k on this truck and in my opinion, we shouldn’t have been charged anything for the first service. (Should be used as incentive to service vehicles at a dealership. It took over an hour to do, even though we made an appointment, and they couldn’t be bothered to even wash it for us. Doubtful that we will be back

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.